Executive Guest Relations

Hiring: Guest Relations Executive / Senior Guest Relations Executive

Location: Kasol , Himachal Pradesh

Department: Operations

Reporting To: Branch Lead

Role Overview

We are looking for a proactive and guest-focused Guest Relations Executive / Senior GRE to manage front desk operations, guest services, property support, and basic administrative responsibilities while ensuring smooth daily operations and exceptional hospitality.

Key Responsibilities:

Front Desk & Guest Services

• Manage guest check-in and check-out efficiently
• Maintain registration records and ID verification documentation
• Welcome guests and ensure high levels of satisfaction
• Provide accurate information about the property and local experiences

Communication Management

• Handle phone calls, emails, and guest inquiries
• Coordinate with internal departments for smooth issue resolution
• Maintain professional and friendly communication

Administrative & Book-keeping Support

• Maintain records, checklists, and documentation logs
• Prepare spreadsheets and operational reports
• Assist with invoicing, bill checks, and petty cash management

Food & Beverage Assistance

• Support food and beverage service operations
• Ensure cleanliness and hygiene of service areas

Property Operations Support

• Conduct inventory checks and maintain supply records
• Assist in procurement and restocking
• Act as property in-charge in the absence of the Property Manager

Eligibility Criteria

• Minimum 6 months of industrial training or relevant hospitality experience
• Final-year student or graduate in Hotel Management (preferred)
• Strong verbal and written communication skills
• Guest-centric approach with a pleasant personality
• Flexible and willing to travel

What We Offer

• Competitive salary with Performance Linked Incentives (up to 35% of gross salary)
• Provident Fund (PF) and Employee State Insurance (ESIC) benefits
• Complimentary accommodation and meals
• Opportunity to work across pan-India locations
• Growth-focused and dynamic work culture

Interested candidates can apply now by contacting 9079010669 or sharing their resume at [HIDDEN TEXT]

Skills Required
Communication Management