Process Trainer

Job Description – Process Trainer - Insurance

Location – Mumbai - West Malad (Travelling for 15 -20Days in a month - Maharashtra & Gujrat)

6 Days Working

Job Responsibilities

• Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.
• Coordinate training schedule, set up, creation of training materials and follow-up.
• Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
• Responsible for providing the product knowledge on Health Insurance to all new joiners.
• Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
• Assist in delivery of on-going training programs
• Evaluate training and report on trainees
• Reviewing trainings performances and preparing participants' score sheets
• Arrange for follow-up training, or report following training sessions
• Timely & constructive feedback and counselling of the trainees
• Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Desired Skills:

• Required from a training background

• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.

• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching

• Ability to communicate and resolve issues that affect Performance Criteria

• Ability to handle escalations from employees

• Ability to escalate issues to their supervisor or other internal departments

• Demonstrated language fluency in Marathi, English& Hindi.

Candidate should be comfortable working from office 6days and should be fine travelling for 15 - 20days travelling within Maharashtra & Gujrat

Skills Required
Employee Development, Mentoring, Product Knowledge, Sales Training, Training, Coaching