Overview:
Ecorgy Solutions, a US-based home healthcare Operations company, seeks Customer Service (US Voice) to manage communication with patients, physicians, and vendors, ensuring efficient and professional service.
Responsibilities:
Answer incoming calls and assist with patient care needs.
Schedule patient appointments in the practice management system.
Provide information to physicians, patients, and family members.
Maintain professionalism and friendliness in all interactions.
Address inquiries and resolve issues efficiently.
Ensure accuracy and timeliness in all tasks.
Requirements:
Strong command of English and excellent communication skills.
1–5 years of experience in international telecalling, handling global clients, preferably American clients.
Experience in healthcare or patient care coordination is a plus.
Candidates with an American accent preferred.
Excellent multitasking and time management skills.
Willingness to work night shifts (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum.
Immediate joiners preferred, with local candidates from Trivandrum preferred.
Benefits:
EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance.
Professional development, training, and mentorship programs.
How to Apply:
For more details on compensation, call 9061161927
Customer Service (US Voice) - Trivandrum • Thiruvananthapuram / Trivandrum, Thiruvananthapuram, India
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