Assistant Retail Store Manager

The Assistant Retail Store Manager supports the day-to-day operations of the store, ensuring excellent customer service and efficient store management. This role involves attending to customers, promoting spa services and products, managing home delivery orders, and maintaining a welcoming environment for both customers and their pets.

Key Responsibilities:

• Greet and assist customers in-store, ensuring a friendly and personalized shopping experience.
• Actively pitch and promote spa services and membership plans to customers.
• Manage and coordinate home delivery orders, ensuring timely and accurate fulfillment.
• Support the Store Manager in daily operations, including inventory management, visual merchandising, and staff coordination.
• Handle customer queries, complaints, and feedback professionally to ensure satisfaction and repeat business.
• Maintain cleanliness and organization of the store and spa areas.
• Ensure compliance with store policies, safety standards, and operational procedures.
• Build rapport with pet owners and ensure pets are comfortable and welcome in the store environment.

Requirements:

• Prior experience in retail, customer service, or a similar supervisory role preferred.
• Excellent communication and interpersonal skills.
• Strong sales and pitching abilities.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Comfortable working around pets (dogs, cats, etc.).
• Flexibility to work weekends, holidays, and shifts as required.

Preferred Qualifications:

• Experience in the pet care, wellness, or spa industry.
• Basic knowledge of inventory management systems or POS software.
• Passion for pets and customer care.

Defence Colony/Saket

Skills Required
Inventory Management, Visual Merchandising, Customer Service