Zonal Operations Head

Company Description

Future Technologies & Services India, established in 2021, specializes in a variety of segments including Software Development, Web App Development, Website Development, IT Training, Financial Services, Digital Marketing, Recruitment, and Project Outsourcing, among others. Leveraging technology to raise awareness of future policies, the company ensures high-quality service through a team of dedicated freelancers tailored to customer requirements. For more information, visit our website or contact us directly.

Role Description

We are looking for a high-performing Zonal Operations Head to lead and scale Quick Commerce Operations across the Ahmedabad region. This leadership role involves managing cluster-level teams, driving key operational KPIs, and ensuring smooth last-mile execution. Only candidates with proven experience in Quick Commerce (Zepto, Blinkit, Instamart, Flipkart Minutes) will be considered.

Key Responsibilities:

• Lead and manage multiple Cluster Managers across the Ahmedabad zone
• Drive operational KPIs — order fill rate, on-time delivery, cost per order, and customer satisfaction
• Monitor manpower productivity, rider performance, and route optimization
• Collaborate with central teams for technology adoption, training, and SOP implementation
• Ensure compliance with labor laws, safety protocols, and operational standards
• Conduct audits and reviews to identify gaps and drive corrective actions
• Liaise with local authorities for operational permissions and regulatory compliance
• Prepare and present monthly performance reports to senior leadership

Qualification:

• 8–12 years of experience in Quick Commerce Operations Leadership
• Proven people management and execution excellence skills
• Strong analytical ability with proficiency in Excel, dashboards, and reporting tools
• Excellent communication and stakeholder management abilities
• Strategic mindset with the ability to thrive in a fast-paced, growth-oriented environment

Mandatory Industry Background

• Quick Commerce: Zepto, Blinkit, Instamart, Flipkart Minutes
• Strong exposure to hyperlocal delivery, express fulfillment, and real-time operations

Location: Ahmedabad

Package: 18 LPA

Skills Required
technology adoption , route optimization , Reporting Tools, excel dashboards