Field Services Engineer

Field Service Engineer

Job Location - Delhi NCR

Are you a mechanically inclined problem-solver with a background in tech support, programming or hardware repair Do you like to fix your own stuff when it breaks

Medinfra is looking for a field service engineer for maintenance of Ultrasound Systems, Patient Monitors, ECG Machines, Defibrilators, Syringe & Infusion Pumps. In this role, you would be working on-site at customer locations to troubleshoot, maintain and repair Monitoring & Imaging Equipment . After some on-the-job training, you would get to put your technical, mechanical and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.

Job Responsibilities

· Assess hardware and software malfunctions by means of diagnostic tools and customer input

· Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables

· Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records

· Educate and train customers on renewal of maintenance contracts, basic troubleshooting skills and easy fixes

· Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied

· Update and maintain assigned machines per manufacturer specifications

· Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools

· Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options

Job Skills & Qualifications

Required:

· B.Tech Degree or Equivalent Diploma/Biomedical Engg

· Ability to work productively with minimal supervision

· Good communication and customer service skills

· Understanding of tools and technology needed to complete repairs (we provide tools)

Preferred:

· Experience in hardware support or repair work for Medical Equipment

· Knowledge of machines such as Patient Monitors, ECG Machines, Ultrasound, Syringe Pumps etc

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Skills Required
Hardware Repair