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Rouxel TP
Technical Support ExecutiveRouxel TP • Mohali, India
Technical Support Executive

Technical Support Executive

Rouxel TP • Mohali, India
30+ days ago
Job description

Technical Support Executive

Role Overview

Join our team in Mohali as a Technical Support & Sales Executive. We are looking for tech-savvy graduates capable of delivering high-quality support via chat while identifying opportunities to help customers scale their solutions through proactive upselling.

Key Responsibilities

  • Chat-Based Support: Resolve technical issues including DNS, cPanel, SSL certificates, and email configurations via live chat.
  • Consultative Upselling: Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance.
  • Problem Resolution: Diagnose and fix technical errors with clear, step-by-step guidance.
  • Target Achievement: Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions.

Job Requirements

  • Qualification: Any Graduate with a strong interest in technology (Technical degrees preferred).
  • Location Preference: Local Tricity candidates (Chandigarh, Mohali, Panchkula) preferred.
  • Joining: Immediate Joiners will be given priority.
  • Technical Knowledge: Basic understanding of domains, servers, and internet protocols.
  • Communication: Exceptional written English skills and the ability to multitask across multiple chat windows.
  • Flexibility: Ability to work in rotational shifts (5-day work week) with 2 rotational week-offs.

Compensation & Benefits

  • Salary: Up to 26K CTC per month.
  • Transport: Free CAB facilities available for Female candidates for shifts between 9:00 PM and 6:00 AM.
  • Work Location: Mohali.

Contact Information

Interested candidates can reach out to:

  • Contact Person: Manik Vashist
  • Contact Number: 7986545758
  • [HIDDEN TEXT]


Skills Required
Servers, Cpanel, Domains, Dns
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Technical Support Executive • Mohali, India

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