Client Servicing Manager

A Client Servicing Manager in a digital marketing firm acts as the primary point of contact for clients, ensuring their satisfaction and building strong relationships. They translate client needs into digital marketing strategies, manage projects, and monitor campaign performance.

Key Responsibilities:

• Client Relationship Management:
• Build and maintain strong relationships with clients, understand their business goals, and ensure their satisfaction.

• Strategic Planning:
• Develop and implement digital marketing strategies aligned with client objectives, working collaboratively with internal teams.

• Project Management:
• Oversee and manage client projects, ensuring they are delivered on time, within budget, and to the client's satisfaction.

• Communication:
• Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.

• Performance Monitoring:
• Track and report on campaign performance, providing insights and recommendations for optimization.

• Business Development:
• Identify opportunities for new business and upsell existing clients with additional services.

• Feedback and Reporting:
• Collect client feedback and generate reports to share with clients and internal stakeholders.

Skills Required
Performance Monitoring, Client Relationship Management, Strategic Planning, Project Management, Business Development