Change Manager

We are seeking a highly capable and experienced Change Manager to lead the Change Management function within our IT infrastructure landscape. This role involves overseeing all change-related processes, managing a team of approximately 15 professionals, and ensuring compliance with organizational standards and external audit requirements. The ideal candidate will have deep knowledge of ITIL-based practices and a proven track record of managing both technical processes and team performance.

Key Responsibilities:

• Lead a team of around 15 members involved in IT Change Management and related infrastructure support processes.
• Independently manage the entire Change Management lifecycle, including planning, risk assessment, implementation, review, and documentation.
• Chair and coordinate Change Advisory Board (CAB) meetings, ensuring stakeholder collaboration and proper governance.
• Oversee and ensure successful execution of external audits, internal compliance checks, and adherence to regulatory standards.
• Monitor, track, and report on process KPIs and team-level performance metrics; proactively identify and address performance or skill gaps.
• Maintain a robust change schedule and ensure accurate documentation in ITSM tools such as ServiceNow, BMC Remedy, etc.
• Evaluate change requests for technical and business impact, ensuring minimal disruption to operations.
• Provide guidance and support to the team in handling critical or emergency changes.
• Foster a culture of continuous improvement in process efficiency, documentation quality, and team performance.
• Engage in post-change reviews and RCA processes for failed or high-risk changes.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related discipline.
• Minimum of 5 years of experience in IT Service Management or Infrastructure Operations.
• At least 2 years in a Change Manager or leadership role with direct team management responsibilities.
• Strong, in-depth understanding of Change Management and related ITSM processes, particularly within large enterprise environments.
• Familiarity with handling audits, compliance protocols, and performance management frameworks.
• Proficient in ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell).

Skills Required
Servicenow, Change Management, Bmc Remedy