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Total Environment Building Systems Pvt Ltd
Customer Living ExperienceTotal Environment Building Systems Pvt Ltd • Bengaluru, KARNATAKA, India
Customer Living Experience

Customer Living Experience

Total Environment Building Systems Pvt Ltd • Bengaluru, KARNATAKA, India
27 days ago
Job description

PURPOSE:

To be the first line of support for residents, ensuring swift resolution of technical issues and a seamless, reassuring post-handover experience.


AREAS OF OWNERSHIP & ACCOUNTABILITY:

  • Resident Communication & Issue Logging: Respond promptly and empathetically to all homeowner queries via phone, email, or in-person. Accurately log issues in the system.
  • End-to-End Issue Resolution: Own every issue raised — coordinate with internal teams or vendors; follow through until resolution, and ensure resident satisfaction.
  • On-Site Support Coordination: Schedule and manage on-site service visits as needed for inspection or resolution of complaints.
  • Resident Education & Guidance: Offer residents clear instructions and advice when using home features or troubleshooting home systems.
  • Accurate Documentation & Updates: Maintain updated, accurate records of all interactions, complaints, and actions in CRMI or ticketing tools.
  • Proactive Resolution: Identify frequently reported concerns and share feedback with relevant teams to enable long-term solutions.


DELIVERABLES:

  • Prompt and professional first responses to residents
  • Updated, accurate complaint tickets in CRMI
  • Timely and satisfactory complaint closure
  • Effective coordination of on-site service visits
  • Resident feedback on resolution experience
  • Prompt and professional first responses to residents
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Customer Living Experience • Bengaluru, KARNATAKA, India

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