Quality Assurance Lead

Delivery Lead or Quality Assurance and Quality Control Lead

5 to 10 years

Good to have

US Healthcare industry experience

Chennai Location only.

Must Have

Sound understanding of the SDLC processes and methodologies including Agile/Kanban/Scrum

Expertise in Quality Management activities, including audits and assessments

Experience in implementing process maturity in a product/service environment

Good Experience in defining and executing metrics, analysis, and reporting

Good Knowledge and Experience in IT service management operations

Analytical, problem-solving, and decision-making skills along with effective communication.

Trained and Certifications in ITIL/CMMI models/Six Sigma/Lean Process will be an added advantage.

Good to have

US Healthcare industry experience

5 to 10 years as Delivery Lead or Quality Assurance and Quality Control Lead

Role Summary

Good experience in software delivery models, SDLC assessments, process maturity implementation and provide early warnings to improve project outcomes.

Define and track software quality metrics, manage deviations, ensure compliance, conduct audits, and oversee QA KPIs to drive continuous performance improvement.

Maintain complaint/non-conformance processing, monitor risk, analyze problem logs, and apply best practices in development, testing, version control, and defect management.

Lead strategic quality planning, implementation, and continuous improvement initiatives across the projects/programs.

Drive root cause analysis and facilitate effective corrective and preventative actions.

Collaborate across functions to drive quality excellence and deliver Delivery Assurance/Quality-related training.

Skills Required
process maturity , Metrics Analysis, Six Sigma, Itil, Reporting, Kanban, Scrum, Audits, Agile