What does the job entail
• Responsible for resolving customer queries and service requests received through email
• Ensure service interactions are dealt with promptly including service recovery
• Coordinate with internal teams to ensure the requests are closed in a timely manner
• Deliver best in class customer experience in the service interactions leading to improved VOC
• Identify gaps in existing processes and work with various project teams to drive improvements
• Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets
• Monitor quality of responses whether First time Right in providing resolution have been followed
• Improve connect with customers through engagement activity and understand why customers have emailed and provide resolution Essential conditions:
• Education: Graduation
• Work exp:2+ years
• Work related skills: Good in Excel, process of cross-functional departments and effective communication skills.
• CTC – upto 5.50 LPA (including variables)
9904750213 -Nisha
Escalation Manager - Insurance • Mumbai, India
Moneyfrog Financial Services Pvt.By leveraging advanced technology, the platform provides unbiased and research-driven investment guidance tailored to individual financial goals, risk tolerance, an... Show more
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col... Show more
We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited).We are a fully owned subsidiary of the M&G gr... Show more
Edme is looking for Non EB Placement candidates in Mumbai with technical knowhow into Commercial Insurance - property , engineering, marine , fire etc.Interested candidates can share resumes to.Ana... Show more
Urgently Hiring for Relationship Manager Role - Field Sales.Interested candidates can share their resume to HR Ankita Bisht - 8448389308.Must have experience in Home Loan or Mortgage Industry.Shoul... Show more
To ensure timely, accurate, and efficient processing of insurance claims while maintaining compliance with company policies and regulatory standards.Review and verify Personal Accident claim docume... Show more
Direct Walk-In Opportunity for International Banking/Insurance Analyst experience.Tata Consultancy Services @TCS Mumbai on 9th May 2026.Note: Candidates with relevant experience can directly attend... Show more
At Unilight Insurance Brokers Pvt.Reinsurance team in Mumbai—inviting experienced professionals to step in and make a real impact.Role: Manager / Senior Manager.Proven expertise in War ⚔️, Terroris... Show more
Walk in Date : 21st Feb 2026 (Saturday).Minimum: 0- 3 years’ experience.Shift Timing : 6:30AM to 3:30PM &1:30PM to 10:30PM - (day rotational).Venue : WTW Global Delivery and Solutions India Private... Show more
Define and execute the product roadmap for Life Insurance products and digital solutions.Collaborate with cross-functional teams, including actuarial, underwriting, claims, sales, and IT, to delive... Show more
Designation - Regional QA Manager.Location - West Region (Mumbai).The Souled Store is a homegrown youth casual-wear brand founded in 2013.India’s largest online merchandising platforms, with licens... Show more
The purpose of the Claims role is to manage the end‑to‑end claims process efficiently, ensuring fair, accurate, and timely settlements.The role involves reviewing and validating claims, liaising wi... Show more
We are seeking a talented individual to join our Actuarial team at Marsh.This role will be based in Mumbai.This is a hybrid role that has a requirement of working at least three days a week in the ... Show more
We are seeking a talented individual to join our Operations team at Guy Carpenter, a Marsh business.This role will be based in Mumbai.This is a hybrid role that has a requirement of working at leas... Show more
Eligibility and Benefits Manager – US Healthcare RCM.The Eligibility and Benefits Manager will oversee and optimize the.Revenue Cycle Management (RCM) framework.This role ensures compliance with HI... Show more
Company Name: RiverBank Insurance Brokers Pvt.Role: Senior Manager – Commercial Lines Underwriting & Claims.Industry Type: General Insurance Broking.We are seeking a highly motivated Senior Manager... Show more
Shalina Healthcare is one of the largest pharmaceutical companies in sub-Saharan Africa.For the last 40 years we have made it our mission to provide quality medicines to those who need it the most.... Show more
The Head – Insurance will be responsible for leading and managing Karamtara Group’s global insurance and risk management framework.The role involves designing, placing, and servicing comprehensive ... Show more
We are looking for an experienced P&C Claims Senior Manager to manage end-to-end claims operations, including FNOL, investigation, adjudication, settlement, and closure.The role involves leading la... Show more
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col... Show more
