Service Coordinator

Please READ below CAREFULLY before Applying for the job:

Job Title: Service Coordinator (Associate–Mid Level, Multi-Functional Role)

Location: Mumbai, India

Company: PRAMA Instruments Pvt. Ltd.

Website: www.pramagroup.com

About PRAMA

PRAMA Instruments is a recognized leader in high-purity fluid and gas handling systems, enabling India's clean energy, semiconductor, and R&D ecosystem. In collaboration with TK-Fujikin and other global partners, we deliver solutions involving valves, regulators, instrumentation, and hydrogen technology with a sharp focus on reliability, quality, and engineering depth.

As we scale our service capabilities, we're looking for a capable Service Coordinator who can go beyond the basics — combining operational discipline with a cost-saving mindset and the agility to wear multiple hats across functions.

Role Overview

This is not a routine back-office role.

We're hiring a smart and dependable Service Coordinator who can manage field deployments, customer requests, service documentation, and internal coordination — while actively contributing to cost control, process improvement, and inter-departmental efficiency. The ideal candidate brings maturity, strong ownership, and a sharp eye for operational logic.

Key Responsibilities

1. Field Service Operations

• Plan, schedule, and track engineer visits for installation, AMC, and breakdowns
• Pre-screen requests (photos/videos/call logs) to reduce unplanned revisits
• Club service trips geographically to reduce fuel, time, and manpower costs

2. Customer & Engineer Communication

• Act as a single-point contact for clients, updating them proactively and ensuring ticket closures
• Coordinate with service engineers for pre-visit preparation and real-time support
• Collect post-service feedback and track satisfaction trends

3. Cost Optimization & Planning

• Track warranty/AMC scope to avoid unauthorized or redundant service
• Identify cost leakages (duplicate visits, unnecessary dispatches, overstocked spares)
• Maintain minimum stock levels and plan tool/spare movement to minimize courier/freight cost
• Log and analyze service frequency by client to predict and control costs

4. Documentation & Compliance

• Ensure all job sheets, checklists, AMC logs, and visit reports are updated accurately and on time
• Prepare service MIS reports weekly/monthly (tickets handled, cost per visit, resolution time)
• Maintain site readiness checklists and installation documentation for audit and billing

5. Field Expense Review & Reimbursement Vetting

• Validate service engineer claims for travel, accommodation, meals, tools, and spares
• Cross-check visits vs. kilometers, duplicate entries, tolls, and stay justifications
• Coordinate with admin/accounts for approved reimbursements and maintain engineer-wise cost tracking
• Act as the first filter for cost compliance without delaying team payouts

6. Cross-Functional Support

• Support the sales team with technical site-readiness checks pre-dispatch
• Help draft standard AMC or spare part quotations using existing data
• Coordinate exhibition/demo logistics where service support is required
• Liaise with admin/logistics for tool dispatch, retrieval, and delivery tracking

Candidate Profile

Qualifications

• Diploma or B.E./B.Tech in Instrumentation / Mechanical / Electronics Engineering
• 2–5 years of relevant experience in service coordination, instrumentation support, or technical admin

Key Competencies

• Strong verbal and written communication
• Advanced planning and coordination skills
• High attention to detail and process discipline
• Proficiency in MS Excel, CRM (Zoho/Salesforce), ERP (SAP, Zoho Books, etc.)
• Logical, cost-conscious, and solution-oriented mindset

Bonus Traits (Preferred but Not Mandatory)

• Familiarity with instrumentation, valves, fittings, or high-purity systems
• Experience reviewing field engineer expense reports and tracking cost per visit
• Exposure to ISO/quality audits or AMC/warranty processes
• Flexibility to support across admin, sales coordination, and logistics when required

What We Offer

• Opportunity to grow into senior service planning, inside sales, or commercial coordination roles
• Work with a high-impact team across hydrogen, clean energy, and advanced instrumentation domains
• A flat structure where initiative, ownership, and cost efficiency are highly valued
• Direct visibility with senior leadership and cross-functional growth opportunities

If you are someone who thrives in a fast-paced, high-ownership environment and enjoys bringing order, logic, and impact to technical operations — this role is for you.

Skills Required
Zoho, Erp, Ms Excel, Salesforce, Crm, Sap