Talent.com
Anblicks
Support EngineerAnblicks • Hyderabad / Secunderabad, Telangana, India
Support Engineer

Support Engineer

Anblicks • Hyderabad / Secunderabad, Telangana, India
30+ days ago
Job description
Job Title: Support Engineer (Data & Cloud)

Location: Hyderabad, India

Work Mode: Work from Office

Shift: 24x7 Rotational Shifts

Experience: 2–5 Years

Role Overview

We are looking for a proactive and detail-oriented Support Engineer to manage and support data platforms and client solutions across cloud and on-premise environments. This role involves working with modern data technologies such as AWS, Databricks, GCP, and Spark to ensure system reliability, performance, and uptime in a 24x7 support model.

Key Responsibilities

  • Provide L1/L2 production support for data platforms and applications in cloud and on-prem environments
  • Monitor systems and ensure high availability, performance, and reliability
  • Troubleshoot incidents, perform root cause analysis (RCA), and implement fixes
  • Analyze logs and system metrics to identify and resolve issues proactively
  • Support deployment, configuration, and enhancements of data solutions
  • Collaborate with Cloud, DevOps, and Engineering teams for issue resolution and system improvements
  • Participate in Major Incident Management, including real-time response, escalation, and stakeholder communication
  • Maintain documentation for incidents, known errors, and operational procedures
  • Ensure adherence to SLAs, KPIs, and operational processes

Required Qualifications

  • 2+ years of experience in Production Support, Data Engineering, or Cloud Support roles
  • Hands-on experience with at least one: AWS, GCP, Databricks, Spark, or Snowflake
  • Experience working in cloud-based and distributed systems environments
  • Strong troubleshooting, debugging, and analytical skills
  • Scripting experience in Python or Perl
  • Familiarity with monitoring tools and incident management workflows

Preferred Qualifications

  • Experience with Data Lakes, Data Warehousing, or Big Data ecosystems
  • Exposure to workflow orchestration tools such as Airflow, DBT, or Dagster
  • Understanding of data architecture and pipeline design
  • Knowledge of CI/CD pipelines and DevOps practices
  • Awareness of cloud cost optimization and operational efficiency
  • Ability to work effectively in 24x7 rotational shifts (including weekends/holidays)

What Sets You Apart

  • Strong ownership mindset with the ability to handle critical production incidents
  • Ability to work in a fast-paced, high-availability 24x7 support environment
  • Excellent communication and stakeholder management skills
  • Proactive problem-solving approach with attention to detail

Skills Required
snowflake , Spark, Gcp, Monitoring Tools, Aws, Perl, Databricks, Python
Create a job alert for this search

Support Engineer • Hyderabad / Secunderabad, Telangana, India

Similar jobs

Customer Support Engineer - Ppdc

CyberArkHyderabad, Republic Of India, IN

Description We are looking for a dedicated and skilled Exe/Sr.Customer Support Engineer to join our team in India.The ideal candidate will be responsible for providing exceptional technical support... Show more

 • Promoted

System Engineer - Integration Product Support

ADASIHyderabad, Republic Of India, IN

ADASI is the regional leader in autonomous systems and services, dedicated to offering holistic solutions – from the development and production of unmanned systems to joint mission analysis and equ... Show more

 • Promoted

Customer Support Specialist

Artech Infosystem Private LimitedHyderabad, Republic Of India, IN

Customer Service Representative (Chat Support) | 0–2 Years.Customer Service Representative (Chat Support).July – 15th August (Including Saturday & Sunday).Artech Infosystems, DLF, VC Silicon Towers... Show more

 • Promoted

Cloud Customer Support

Kidde Global SolutionsHyderabad, Telangana, India

About Kidde Global Solutions: Kidde Global Solutions is a world leader in fire and life safety solutions tailored for complex commercial facilities and homes.Through industry-defining brands includ... Show more

 • Promoted

Client Implementation - Technical Support

AlgoworksHyderabad, Telangana, India

Role: Client Implementation Technical Support Location: India, Remote Job timing - 12:30 PM to 11:30 PM Exp range - 4 to 6 years Algoworks www.About the company Algoworks is an award-winning artif... Show more

 • Promoted

Aws Mlops Engineer

JobtomeHyderabad, Republic Of India, IN

Expertise in test planning, execution, and defect tracking AWS : Proficiency with AWS services (EC2, S3, RDS, Lambda) Python : Strong scripting skills in Python (Pytest, Robot frameworks) Required ... Show more