Job description
- Coordinate and manage assigned cases from intake to closure
- Act as the primary point of contact for clients and stakeholders
- Maintain accurate and up-to-date case records and documentation
- Schedule appointments, meetings, and follow-ups
- Monitor case progress and ensure deadlines are met
- Collaborate with healthcare providers, social workers, or legal teams (depending on industry)
- Ensure compliance with organizational policies and regulatory requirements
- Handle client inquiries and resolve issues promptly
- Prepare reports and case summaries for management review
Requirements
- Strong organizational, multitasking, and time management skills
- Excellent communication and interpersonal abilities
- Attention to detail and problem-solving skills
- Proficiency in MS Office and case management/CRM tools
- Ability to handle confidential information and work both independently and in a team
Benefits
- Training, development programs, and career growth opportunities
- Travel allowance and other role-based perks
- Employee engagement activities and supportive work environment
Skills Required
Ms Office