Talent.com
wisdomai
Technical Support Engineer (Bengaluru)wisdomai • Bengaluru / Bangalore, India
Technical Support Engineer (Bengaluru)

Technical Support Engineer (Bengaluru)

wisdomai • Bengaluru / Bangalore, India
26 days ago
Job description
About Wisdom AI

Wisdom AI is the generative AI data analyst for the enterprise. We help organizations turn their data warehouses into conversational interfaces. Our users expect high-precision answers from our AI, and our Technical Support team ensures that the infrastructure, data connections, and prompt logic supporting those answers are flawless.

The Role

As a Technical Support Engineer, you are the first responder for our most important customers. You won't just be answering 'how-to' questions; you will be debugging complex data schemas, investigating API integrations, and translating customer business logic into technical configurations.

You will live in Slack and Pylon, providing real-time, white-glove support that feels like an extension of the customer's own team.

Key Responsibilities

  • Slack-First Support: Manage real-time customer interactions via dedicated Slack channels using Pylon. You will be responsible for triaging issues, maintaining fast response times, and ensuring no 'ping' goes unanswered.
  • Technical Troubleshooting: Deep-dive into the Wisdom AI platform to resolve issues related to:
    • Data Connectivity: Troubleshooting Snowflake/BigQuery permissions and connection strings.
    • Advanced Data Modeling: Helping customers refine their 'Context Modeling' and domain-specific knowledge.
    • API & Integrations: Assisting with GraphQL API implementation and Slack integration setups.
  • Case Management: Use Pylon to track bugs, enhancement requests, and documentation gaps. You will own the lifecycle of a ticket from initial Slack message to engineering resolution.
  • Live Consultations: Hop on video calls with customers to walk through complex 'How-To' scenarios, such as creating custom metrics or configuring Row Level Access Control (RLAC).
  • Voice of the Customer: Aggregate common friction points and missing features to provide structured feedback to our Product and Engineering teams.
  • Documentation: Contribute to the Wisdom AI Docs by turning common support resolutions into self-service guides.

Technical Requirements

Stack focus: SQL, APIs, AI/LLMs, Pylon

  • Data & SQL: Strong ability to write and read SQL. You must be able to look at a query generated by Wisdom AI and understand why it might be returning a specific result based on the customer's schema.
  • The Wisdom Stack: Proficiency in (or ability to quickly learn) the technical pillars defined in our documentation:
    • Building and managing Knowledge/Context Models.
    • Setting up Evaluations Sets and Runs to test AI accuracy.
    • Managing Workspaces, Organizations, and User Permissions.
    • Working with Deep Analysis functionality and visualization properties.
  • API Familiarity: Comfortable using tools like Postman or cURL to test GraphQL endpoints.
  • Tooling: Experience with modern support stacks—specifically Pylon for Slack-based support—is a significant advantage.

Qualifications

  • The 'Support Engineer' DNA: You are naturally curious and won't stop until you understand the root cause of a problem.
  • Communication: You can explain a complex RAG (Retrieval-Augmented Generation) concept to a non-technical business user without losing them.
  • Agility: You thrive in a fast-paced startup environment where the product evolves weekly.
  • Empathy: You understand that when a data tool isn't working, it impacts a customer's ability to do their job. You handle high-pressure situations with a calm, helpful demeanor.

Why Join Wisdom AI

  • Direct Impact: You are the face of the company to our customers and the eyes and ears for our engineers.
  • Growth: You will gain deep expertise in the 'Modern Data Stack' and the emerging field of Enterprise AI.
  • Culture: Join a team of high-performers who value clear communication, technical excellence, and winning together.

Skills Required
Postman, Curl, Apis, Graphql, Sql, Ai
Create a job alert for this search

Technical Support Engineer (Bengaluru) • Bengaluru / Bangalore, India

Similar jobs

Technical Support Engineer II

Joveobangalore district, karnataka, in

Bangalore / Hyderabad (Hybrid).PM – 11 PM IST | Impact: Global.As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment me... Show more

 • Promoted

Engineer

Movatebangalore, karnataka, in

Job Opportunity for TAC Role with Movate in Chennai and Bangalore.Interested candidates inbox your CV to.Chennai or Bangalore (Work from Office).Minimum 3+ years of experience in TAC Environment.Ke... Show more

 • Promoted

Trading Systems Support Engineer

FalconXbangalore, karnataka, in

FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets.Operating at the intersection of traditional finance and c... Show more

 • Promoted

Product Support Engineer

Atomicworkbangalore, karnataka, in

Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.Product Technical Support Engineer.This is a po... Show more

 • Promoted

Technical support engineer

People Tech Group Incbengaluru, karnataka, India

We are hiring for the position of Tech Support II – On-Call Support in Bangalore (Work from Office).This role involves providing 24/7 technical support for enterprise customers, focusing on issue t... Show more

 • Promoted

Product Support Engineer

Recrobangalore, karnataka, in

Job Title: Product Software Engineer (Python Scripting).Experience with databases such as.AWS services and cloud infrastructure.Product Support and Maintenance:.Collaborate with cross-functional te... Show more

 • Promoted

Technical support engineer

Quest Globalbengaluru, karnataka, India

We are looking for customer‑facing Tech Support II professionals to provide round‑the‑clock technical support for enterprise customers.The role is focused on issue troubleshooting, incident managem... Show more

 • Promoted

Field Support Engineer

AVASO Technology Solutionsbangalore, karnataka, in

Job Opportunity: Field Support Technician.Location: Bangalore, Karnataka, India.Shift Type- US Shift (EST, CST, PST).Cab Facility - One Side (Can take cab either for pickup or drop-off).AVASO Techn... Show more

 • Promoted

Technical Support Engineer

ITILITEbangalore, karnataka, in

ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.Our mission is to help companies simplify their travel and expense processes, making it an enjoyable exper... Show more

 • Promoted

Technical Support Engineer

Quest Globalbangalore, karnataka, in

Troubleshoot application, system, and environment‑related issues (no coding).Clearly communicate issue status, resolution steps, and timelines to customers.Work closely with internal teams (L3, Inf... Show more

 • Promoted

Cloud Support Engineer

Luciditybangalore, karnataka, in

Experience: 1–3 Years Experience.Work Hours: 2 PM - 11 PM / 8 PM - 5 AM IST (Rotational Shifts).Lucidity is a rapidly growing company with a first of its kind and impactful product in the cloud sto... Show more

 • Promoted

Information Technology Support Engineer

Wissen Infotechbangalore, karnataka, in

The Level 1 Technical Service Desk Agent serves as the first point of contact for users seeking technical assistance in a 24/7 support environment.This role is critical to maintaining system availa... Show more

 • Promoted

Manager- L2 Technical Support

Lenovo Indiabangalore, karnataka, in

The L2 Manager leads technical escalation management, drives resolution cycles, and collaborates closely with global engineering, product, and quality teams.The role involves trend analysis, failur... Show more

 • Promoted

Technical Support Specialist

Red Oak Technologiesbangalore, karnataka, in

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and ... Show more

 • Promoted

Senior Support Engineer

Andelabangalore, karnataka, in

Andela exists to connect brilliance and opportunity.Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations ... Show more

 • Promoted

L2 Support - OSS Engineer

Dasro Consulting Inc.bangalore, India

We are hiring L2 Engineer – OSS Support with 5+ years experience, in Bangalore.Telecom domain and excellent communication mandatory.Technical skills experience in.Telecom Domain, OSS, Prometheus, G... Show more

 • Promoted • New!

Netsuite Technical Engineer- 8 to 10 years of experience

Marmon Technologies India Pvt Ltdbangalore, karnataka, in

Collaborate with ERP Manager to identify solutions that will address DCI business requirements in the NetSuite solution and other systems that integrate with it.Assist in the design and system conf... Show more

 • Promoted

Technical Support Engineer

People Tech Group Incbangalore, karnataka, in

We are hiring for the position of Tech Support II – On-Call Support in Bangalore (Work from Office).This role involves providing 24/7 technical support for enterprise customers, focusing on issue t... Show more

 • Promoted

Technical Support Engineer – TAC Security

Check Point Softwarebangalore, karnataka, in

Technical Support Engineer – TAC Security.Department: Checkpoint TAC- L1 &L2 team.Provide Technical Support via chat, phone and email to customers and partners.Provide assistance with configuration... Show more

 • Promoted

Base24-eps Support Engineer

Paves Technologiesbangalore, karnataka, in

If you have strong experience in the cards & payments domain and enjoy handling critical production systems, this opportunity is for you.Monitor, troubleshoot, and resolve issues in Base24-eps paym... Show more