Client Acquisition and Relationship Manager

Job Title: Client Acquisition and Relationship Manager

Location: Raipur

Job Type: Full-Time

Company: Pyxidia Tech Lab

Job Summary:

We are seeking an experienced Client Acquisition and Relationship Manager to lead our outbound sales team. The ideal candidate will have 5 to 8 years of experience in call centre management, with a proven track record of driving sales performance and enhancing team productivity. You will be responsible for developing sales strategies, managing team performance, and ensuring exceptional customer service, with a strong emphasis on training and development.

Key Responsibilities:

1. Team Leadership:

· Recruit, train, and develop a high-performing outbound sales team.

· Set clear performance expectations and provide ongoing coaching and feedback.

· Foster a positive and motivating work environment.

2. Training and Development:

· Design and implement comprehensive training programs for new hires and ongoing development for existing team members.

· Assess training needs and develop tailored training solutions to enhance team skills and knowledge.

· Monitor the effectiveness of training programs and make adjustments as necessary to ensure continuous improvement.

3. Sales Strategy Development:

· Develop and implement effective outbound sales strategies to achieve sales targets.

· Analyse market trends and competitor activities to identify opportunities for growth.

· Collaborate with marketing to align sales campaigns with promotional activities.

4. Performance Management:

· Monitor and analyse key performance metrics, including call volume, conversion rates, and sales revenue.

· Prepare regular reports on team performance and sales results for senior management.

· Implement performance improvement plans as needed.

5. Customer Relationship Management:

· Ensure the team delivers exceptional customer service and builds strong relationships with clients.

· Address customer inquiries and resolve issues in a timely manner.

· Gather customer feedback to improve sales processes and service delivery.

6. Process Improvement:

· Identify areas for process improvement and implement best practices to enhance efficiency.

· Utilize technology and tools to streamline operations and improve team performance.

Qualifications:

· Bachelor's degree in Business Administration, Marketing, or a related field.

· 5 to 8 years of experience in outbound sales call centre management.

· Proven track record of achieving sales targets and driving team performance.

· Strong leadership and team management skills.

· Excellent communication and interpersonal skills.

· Proficient in call center software and CRM systems.

· Ability to analyse data and make data-driven decisions.

What We Offer:

· Competitive salary and performance-based bonuses.

· Comprehensive benefits package.

· Opportunities for professional development and career advancement.

· A dynamic and supportive work environment.

· Medical benefit and statutory compliances.

Skills Required
Crm Systems