REPORTING RELATIONSHIP
DEPARTMENT: MASS TORT LIEN RESOLUTION TEAM
POSITION LOCATION: VADODARA, GUJARAT, INDIA (ON-SITE)
POSITION BUDGET: 9,00,000 - 13,00,000 PA.
POSITION SUMMARY
Managing team through team leaders and coaches them effectively to achieve the service line goals in line with
company's vision and mission. Asst. manager will ensure timely resolution of all cases and claimant throughout the lien
cycle without any hiccups. Asst. manager will be responsible to transition new processes and manage the current
processes effectively without any hiccups by coordinating with US team. He will own the process and accountable for
any action of team. Asst. manager will be responsible for team member productivity; training and managerial tasks to
deliver as per deadline and up to client satisfaction. Asst. manager will develop and mentor team members through
training and bring visible result on table.
JOB RESPONSIBILITIES
The Asst. manager is responsible for all aspects of resolving mass tort healthcare liens including:
• Daily workflow management to ensure maximum capacity to the project pool.
• Effective operations management by overcoming daily hurdles of absenteeism, erratic workflow, adhoc requests,
etc.
• Defining process and identification of possible gaps. Preparation of SOP, checklists, and timely review of the
same.
• Be people's person by conducting regular one on one, empathize with people concerns, escalate timely on issues,
target the problem & not the person attitude.
• Create and produce variety of reports to shed light on process efficiency in a timely manner. Carry out actions
on any directive passed from management in a timely efficient way.
• Building relationships with all stake holders and carry out smooth operation without any misses in BAU.
• Carrying training need identification and ensuring all team members are trained for any process work to manage
unforeseen circumstances.
• Setting up right team culture by educating, empowering, and supporting all team members.
KNOWLEDGE, SKILLS AND ABILITIES
• Graduate or Postgraduate degree with any stream is must. Preferably MBA or PGDBM.
• Excellent oral & written English communications skills with problem solving ability
• Ability to work independently and with others in a team environment.
• Training skills to conduct process, refresher & basic soft skills training
• Knowledge of process automation and Operational excellence is must.
• Very strong computer skills in Window, Word, Excel, Power Point, and Internet/Intranet
• Ability to create a challenging, fast paced team-oriented environment
• Ability to learn quickly & teach members on process nuances
• Ability to interact with confidence with US internal & external customers
• Adaptability and flexibility to work in any shift time and on any holiday.
• Being proactive in taking up new challenges & increase scope of self-exposure
• Have excellent customer service, interpersonal, listening, and problem-solving skills.
• Accept and actively solicit feedback.
• Can manage, multi-task, and organize separate case information.
• Apply critical thinking with your analytical skills.
Assistant Manager Operations - Claims Admin • Vadodara, India
Partner Operations Manager, University Partnerships – Job Description Role Summary The Partner Operations Manager (POM) serves as the primary operational partner between Emeritus and its universit... Show more
Job Title: Customer Success Manager Role Summary : The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success.This role requires a strong blend o... Show more
Company Description Loyyal is a leader in loyalty innovation, delivering an Enterprise SaaS Suite powered by patented blockchain technology.The company focuses on transforming the loyalty industry... Show more
Career Opportunity: Accounts Manager at Sonco Sonco, a leader in industry innovation and a hub for top-tier talent, is looking for a hands-on and detail-oriented Accounts Manager to join our Fi... Show more
Be a part of a high-growth Customer and Employee Experience consulting firm that’s redefining digital engagement.Great Place to Work, Deloitte Technology Fast 500 North America, and as the Asana P... Show more
We are seeking a proactive Sales Person to drive the adoption of Invoice by Petpooja , Payroll by Petpooja, Task by Petpooja, and Purchase by Petpooja across multiple sectors like retail, salons, a... Show more
About the Company BrightEdge Location: Bengaluru / Mumbai / Delhi / Pune (Remote) Experience: 3-8 years Timings - EST / PST (4:30 PM to 1:30 AM IST) Customer Success Manager Level Senior Indi... Show more
About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It ... Show more
If you are proactive, exceptionally organized, and take true pride in delivering measurable results, this is your opportunity to become the driving force behind iCore’s continued growth and success... Show more
Company Description First Choice Business Debt Solutions is dedicated to helping small businesses, particularly Construction, Trade, and Trucking companies, overcome financial hardships caused by M... Show more
Strong understanding of end‑to‑end sales processes, pipeline management, forecasting, quota/territory planning, and bookings/revenue metrics.Exceptional analytical skills combined with sound busine... Show more
This Position- Manager-Sales (Enterprise sales).We currently have an opportunity for an ambitious and highly motivated Sales Manager to join our VikingCloud Sales Team in the US.This role provides ... Show more
About Revolut People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.Our powerhouse of products — includ... Show more
Job Title: Account Manager Role Summary: The Account Manager (AM) will be the primary owner of commercial health, revenue retention, and account expansion at TestGrid.This role bridges the gap ... Show more
Key Responsibilities Administer and configure Xurrent ITSM platform; manage roles, workflows, SLAs, incident/problem/change modules; optimize automation, dashboards, and service catalog; troublesho... Show more
Claims Operations Executive India (Remote) | Full-Time | Permanent | InsurTech Placed by Hotsourced – connecting top South African talent with world-class global companies Our client is a rapidly ... Show more
About Revolut People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.Our powerhouse of products — inclu... Show more
Job Title: Executive Assistant Manager Location: Remote Job Type: Full-Time Working Hours: 7:00 PM – 4:00 AM IST Working Days: Monday to Saturday Experience Required: Minimum 5 Years (with pr... Show more
