Head of Operations

Role Overview

The Operations Director will lead end-to-end operational delivery for Conde Nast's brand initiatives, IPs and client-led programs. This role requires strong program management capabilities, strategic thinking, cross-functional collaboration, and deep understanding of media packages across print, digital and experiential platforms. The ideal candidate will ensure seamless execution, cost efficiency and strong alignment with marketing and sales teams to maximise revenue and brand impact.

Key Responsibilities

1. Package Selling & Commercial Strategy

• Lead the development of sellable packages for Conde Nast IPs and brand solutions.
• Build pricing strategies for socials and Print
• Collaborate with Sales and Marketing teams to ensure packaged products and IPs are well-positioned and sold effectively.

2. Strategic Planning

• Design and implement strategies to grow revenue and reach across existing and new markets.
• Analyse market trends, competitor activities and audience insights to identify expansion opportunities.
• Regular competition analysis to understand whats happening in the market. Assess any losses to competition
• Provide strategic direction for operational models that optimise efficiency and profitability.

3. Program & Project Management (80% focus)

• Oversee end-to-end program management for IPs, campaigns, branded content, content programs, and events.
• Ensure projects are executed in line with client objectives, timelines, and quality standards.
• Monitor project milestones and proactively mitigate risks to ensure smooth delivery.

4. Client Delivery & Event Execution

• Ensure all client deliverables—content, events, campaigns, and integrations—are executed on time and aligned with approved objectives.
• Maintain strong communication with internal teams and external partners to ensure consistency and excellence in delivery.
• Oversee event and production timelines, vendor coordination, and on-ground execution.

5. Cost & Budget Management

• Ensure proposals adhere to internal cost benchmarks and margin expectations.
• Optimise operational costs while maintaining creative and delivery quality.
• Work closely with Finance and Procurement for budgeting, vendor negotiations, and cost approvals.

6. Cross-Functional Collaboration

• Partner closely with Sales, Marketing, Editorial, Creative, Production, Finance, and Legal teams to drive cohesive execution.
• Maintain alignment across teams to ensure that all deliverables meet brand and client expectations.
• Strengthen interdepartmental processes for operational efficiencies.

Qualifications & Skills

• 10+ years of experience in operations, program management, media solutions, or events within media, advertising, or digital agencies.
• Strong understanding of print, digital, social media, and experiential marketing products.
• Proven ability to build and scale operational processes and revenue strategies.
• Exceptional project management and stakeholder management skills.
• Strong commercial acumen with experience in cost planning and proposal structuring.
• Excellent communication, leadership, and problem-solving abilities.

Skills Required
Strategic Thinking, Digital, Print, cost planning, experiential marketing, Program Management