Senior SAP ADM Manager

Job Title: SAP ADM Manager

Location: Bangalore (Whitefield) – Hybrid (2 days in office weekly)

Experience Required: 10+ Years

Shift: General Shift

Interview Process: 1 Round

Role Overview

We are seeking an experienced SAP ADM Manager with strong expertise in SAP operations and ticket resolution. This is not a technical development role, but rather an operational position focused on managing SAP tickets, ensuring smooth system operations, and collaborating with business and technical teams to resolve issues effectively.

Key Responsibilities

• Manage SAP ticket resolution process, ensuring timely and effective closure of issues.
• Act as the primary point of contact for operational SAP support.
• Coordinate with internal teams and stakeholders to track, prioritize, and resolve SAP-related incidents.
• Monitor and maintain SAP system performance and operational stability.
• Ensure compliance with established SLAs and escalation procedures.
• Provide regular status reports and updates to management.
• Support audits and documentation related to SAP operations.

Requirements

• Minimum of 10 years of experience in SAP operations and ticket management.
• Strong understanding of SAP functional processes and incident management.
• Excellent communication and stakeholder management skills.
• Ability to coordinate with cross-functional teams and vendors.
• Strong problem-solving and organizational abilities.
• Prior experience in a managerial/lead operational role within SAP environments.

Additional Details

• Location: Whitefield, Bangalore (Hybrid – 2 days in office per week).
• Work Mode: Hybrid (not a remote role).
• Shift: General shift.
• Interview: Single round process for quick closure.

Skills Required
Incident Management