Location: Bangalore Experience: 4-5 years in housing finance company or banking (experience in housing finance company preferred)
Job Summary: We are seeking an experienced and dedicated Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in housing finance or banking, with a preference for those with experience in housing finance companies. The Customer Service Manager will be responsible for ensuring exceptional customer service, managing customer service representatives, and implementing strategies to improve customer satisfaction.
Key Responsibilities:
•Manage customer service compliance to ensure adherence to regulatory standards and company policies.
•Develop and implement customer service policies and procedures.
•Handle escalated customer inquiries and complaints in a professional and timely manner.
•Monitor and analyse customer service metrics to identify areas for improvement.
•Train and mentor customer service representatives to enhance their skills and performance.
•Collaborate with other departments to ensure a seamless customer experience.
•Stay updated on industry trends and best practices in customer service.
Qualifications & Skills:
•Bachelor's degree in business administration, Finance, or a related field.
•4-5 years of experience in customer service management within the housing finance or banking industry.
•Strong leadership and team management skills.
•Excellent communication and interpersonal skills.
•Ability to handle high-pressure situations and resolve conflicts effectively.
•Proficiency in customer service software and tools.
•Knowledge of MS Excel, Word, and PowerPoint to showcase or analyze customer complaints and queries
Customer Service Manager • Bengaluru / Bangalore, India
Job Description Role : Service Delivery Manager.We are seeking an experienced Oracle APEX Service Delivery Manager who is not only an expert developer but also possesses strong project management ... Show more
Job Summary The Senior Service Delivery Manager will be responsible for leading end-to-end service delivery for application support, platform management, production operations, and technical suppo... Show more
We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy.With a proven track record of supporting over 220 startups, we specialize in aligning talen... Show more
Job Title: Customer Success Manager Role Summary : The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success.This role requires a strong blend o... Show more
The Lead Customer Success will own the end-to-end relationship with university partners, ensuring a seamless customer experience from onboarding to renewals.The role focuses on driving stakeholder ... Show more
Ace Broker Solutions Pty Ltd is committed to delivering high-quality support to Australia's top Finance Brokers.Our head office is based in Melbourne, VIC and process team is in Bengaluru.Our goal ... Show more
Job Title: Customer Success Manager Job Role: We are looking for an experienced Customer Success Manager to manage client relationships, drive account growth, ensure delivery success, support Sta... Show more
Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.This is a position based out of our.We offer co... Show more
Outer Ring Road, Banaswadi, Bangalore.Day shifts only (no night shifts);.Phone-based & client-facing | D2C premium brand | Not a store role.Com) is a profitable, fast-growing direct-to-consumer (D2... Show more
SmartQ is redefining how the world experiences food.As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology.Our mission i... Show more
Transforming the Future of Enterprise Planning.At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach.By integrat... Show more
Transforming the Future of Enterprise Planning At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach.By integrat... Show more
AI-native Marketing, Support & Sales suite for.Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.Check out more about us here -.Co/ and do read through our 200+ odd 5-star reviews ... Show more
About the Company BrightEdge Location: Bengaluru / Mumbai / Delhi / Pune (Remote) Experience: 3-8 years Timings - EST / PST (4:30 PM to 1:30 AM IST) Customer Success Manager Level Senior Indi... Show more
Rotational Night Shifts (US Process).Days a Week (Rotational Week Offs).We are looking for enthusiastic and customer-focused individuals to join our growing team.Whether you're a fresher looking to... Show more
Manage enterprise loyalty and engagement programs from implementation through ongoing operations.Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital ... Show more
