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inbox infotech pvt. ltd.
Customer Service Representativeinbox infotech pvt. ltd. • Chennai, India
Customer Service Representative

Customer Service Representative

inbox infotech pvt. ltd. • Chennai, India
30+ days ago
Job description

Job description:

  • Handling a range of Non-voice, Back office Financial Processing Work of a UK Government Bank.
  • Staff do not have to talk to Atos Regional Business Unit or Clients in UK. They will interact with SMEs/TLs in Chennai.
  • Staff will need to read and comprehend scanned documents of UK citizens, financial documents/letters from UK Attorneys, Courts, Legal certificates, Bank documents etc. and check online whitelisted sites for validation of customer identity and documents.
  • Will require to adhere to Compliance, INFOSEC and audit requirements. NoMobile phone allowed in the Ops area.
  • Candidate will report to a Team Leader
  • Work progression flows (Way of working) from Simple, Medium to Complex levels.

Candidate Knowledge/Skills/Behaviors Expected

  • Graduate with fair English skills (primarily reading and comprehension),
  • Basic MS Office skills, Analytical and typing skills (important).
  • Banking knowledge is desirable but not mandatory.
  • Quality and productivity will be key performance indicators supported by displaying professionalism, initiative, and teamwork.
  • Integrity is of prime importance especially as the process deals with finances. Work is strictly monitored at various levels.
  • Candidate should be flexible to work in shifts and either site.
  • Work environment is friendly and professional, with respect for all.

Total & Relevant experience

  • Prior experience not mandatory. Fresher, or experienced but willing to work at starting level. (0-2 yrs)
  • Graduate (Preferably from Arts, Commerce, Science or Computer Science).

Facilities

  • Food (one snack and a meal) and Common route transport are currently provided, subject to company and account policy & practice.

Shift timing

  • Apr-Oct (6.30 am -3.30 PM / 3.30 PM to 0.30 AM)
  • Nov-Mar (7.30 to 4.30 PM / 4.30 PM to 1.30 AM)

Skills Required
Ms Office, Typing Skills
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Customer Service Representative • Chennai, India

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