We're looking for a skilled CRM Manager to join our team at SUYU, a leading skincare brand. You'll be responsible for developing and implementing customer relationship management strategies to drive customer engagement, loyalty, and retention.
Job Title: Customer Retention Manager
Company: Suyu
Location: Hyderabad
Experience: 4- 6 years
Salary- 4-5 LPA
Job Type- Full time
Key Responsibilities
- Develop and Implement CRM Strategies: Create and execute comprehensive CRM plans to enhance customer relationships and drive business growth.
- Customer Data Management: Manage and analyze customer data to gain insights into customer behavior and preferences.
- Customer Engagement: Design and implement customer engagement initiatives to drive loyalty and retention.
- Collaboration with Cross-Functional Teams: Work closely with marketing, sales, and customer service teams to ensure aligned CRM strategies.
- Performance Metrics and Reporting: Monitor and analyze CRM performance metrics, providing regular reports and recommendations for improvement.
Requirements
- Experience: Proven experience in CRM management or a similar role, preferably in the beauty/personal care industry.
- Skills: Excellent analytical and problem-solving skills, with the ability to interpret data and drive business decisions. Strong communication and collaboration skills.
- Passion for Skincare: A genuine interest in skincare and beauty, with a willingness to learn and stay up-to-date with industry trends.
What We Offer
- Competitive Salary: 4-5 LPA
- Opportunities for Growth: Professional development and growth opportunities within the company.
- Collaborative Work Environment: Dynamic and supportive work environment with a team of experienced professionals.
Skills Required
Customer Engagement
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