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otp talenaqua private limited
Head of Learning and Developmentotp talenaqua private limited • Hyderabad / Secunderabad, Telangana, India
Head of Learning and Development

Head of Learning and Development

otp talenaqua private limited • Hyderabad / Secunderabad, Telangana, India
30+ days ago
Job description

L&D – Operations Training & Workforce Planning

Design, implement, and manage continuous training programs for ground-level operational staff (reception, housekeeping, admin, patient services, etc.) and maintain a bench resource strategy to ensure seamless operations during leaves or peak demand.

Key Responsibilities:

  • Training Needs Analysis: Collaborate with department heads to identify skill gaps and create role-specific training modules.
  • Program Design & Delivery: Develop onboarding and refresher training programs for operational staff across all hospital branches.
  • Bench Resource Planning: Maintain surplus staff pool and implement cross-training for flexibility and quick deployment.
  • Standardization: Ensure uniform service quality and process adherence across all hospitals.
  • Technology Integration: Implement and manage an LMS (Learning Management System) for tracking training progress and compliance.
  • Performance Monitoring: Evaluate training effectiveness and resource utilization; report metrics to senior management.
  • Stakeholder Coordination: Work closely with HR, Operations, and Department Heads for scheduling and workforce planning.

Required Qualifications & Skills:

  • Education: MBA in HR/Operations or Postgraduate in Organizational Development / L&D specialization.
  • Experience: 5–8 years in L&D or Operations Training, preferably in healthcare or hospitality.
  • Skills:Strong knowledge of training design and adult learning principles
  • Workforce planning and resource management expertise
  • Excellent communication and stakeholder management skills
  • Familiarity with LMS platforms and digital training tools

Preferred Background:

  • Experience in hospital operations or large-scale service organizations
  • Exposure to continuous improvement frameworks (Lean, Six Sigma)


Skills Required
LMS platforms and digital training tools, Training design and adult learning principles, Workforce planning and resource management
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Head of Learning and Development • Hyderabad / Secunderabad, Telangana, India

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