Your Role:
• Maintain and manage the service catalog, ensuring it serves as the single source of truth for all IT services.
• Ensure that all catalog information is accurate, complete, and published in a timely manner (Data Accuracy & Timeliness).
• Maintain consistency between the service catalog, the broader service portfolio, and the service pipeline.
• Manage different catalog views to ensure the right information is accessible to appropriate user groups.
• Apply ITIL principles to enhance service delivery, governance, and operational efficiency.
Your Profile:
• 6 to 9 years of experience in Service Catalogue Management.
• Strong ITIL background with a clear understanding of ITIL, ITSM, and the evolution from ITIL V2 to ITIL V4.
• Preferably ITIL V4 Certified professional.
• Skilled in ensuring catalog integrity, governance, and compliance with service management frameworks.
• Excellent attention to detail, analytical mindset, and stakeholder management capabilities.
What You Will Love Working at Capgemini:
• Work within a globally recognized ITIL-based service management environment ensuring structured and efficient IT service delivery.
• Opportunity to deepen expertise in ITSM, incident, problem, and change management.
• Exposure to cutting-edge cloud and infrastructure technologies with high-performing global teams.
• Strong focus on innovation, automation, and security in a collaborative and inclusive culture.
• Career growth and global exposure with opportunities to lead transformation initiatives.
Service Catalogue Management • Pune, Salem, Trichy
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