Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Bhopal, MP, IN
Business Development Lead – US Technology Staffing Location: Remote (India) Working Hours: US Business Hours (Arizona MST) About STEPS Talent STEPS is a precision hiring firm specializing in dif... Show more
Project Manager – Telecom Services (India) ONLY RESUMES IN ENGLISH WILL BE ACCEPTED.Remote (India) | Freelance IG Networks is a rapidly growing global telecommunications company with a presence ... Show more
Be a part of a high-growth Customer and Employee Experience consulting firm that’s redefining digital engagement.Great Place to Work, Deloitte Technology Fast 500 North America, and as the Asana P... Show more
About Us Livspace is Asia’s largest and fastest-growing home interiors and renovation platform.Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation so... Show more
Project Manager – Data Center Operations Location: Bhopal (Onsite) Qualification: B.Tech + MBA Certification: PMP or PRINCE2 (Mandatory Anyone) Experience: Minimum 10+ years of relevant post-... Show more
Company Description Loyyal is a leader in loyalty innovation, delivering an Enterprise SaaS Suite powered by patented blockchain technology.The company focuses on transforming the loyalty industry... Show more
Role Summary We’re looking for a hands-on Technical Project Manager to drive delivery of custom ERP solutions, integrations, and internally developed ISV products.This is not a coordination-only ro... Show more
Project Manager – Oracle EPM As a Project Manager, you will be responsible for overseeing the planning, execution, and delivery of complex projects.The ideal candidate will have proven experience a... Show more
Company Description First Choice Business Debt Solutions is dedicated to helping small businesses, particularly Construction, Trade, and Trucking companies, overcome financial hardships caused by M... Show more
Job Title: Account Manager Role Summary: The Account Manager (AM) will be the primary owner of commercial health, revenue retention, and account expansion at TestGrid.This role bridges the gap ... Show more
Role: Client Implementation Technical Support Location: India, Remote Job timing - 12:30 PM to 11:30 PM Exp range - 4 to 6 years Algoworks www.About the company Algoworks is an award-winning artif... Show more
About Revolut People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.Our powerhouse of products — inclu... Show more
Job Summary: We are seeking an experienced and analytically driven professional to head the credit product and policy design, launch and management of our embedded finance portfolio as the Director... Show more
POSITION PURPOSE: As a Sales Executive, you will be responsible for driving sales growth, building strong customer relationships, and promoting Soudal's innovative product range.DUTIES AND RESPON... Show more
Job Title: Subject Matter Expert (SME) - Information Technology Location: India (Remote) Availability requirement: Minimum 20-30 hours per week Required Qualification: Bachelor's/Master's in Co... Show more
Job Title: GIS Developer Experience 3–7 Years Job Location Hyderabad (Hybrid/Onsite) Employment Type Full-Time Job Summary We are looking for a skilled GIS Developer with strong expertise in deve... Show more
About the Company BrightEdge Location: Bengaluru / Mumbai / Delhi / Pune (Remote) Experience: 3-8 years Timings - EST / PST (4:30 PM to 1:30 AM IST) Customer Success Manager Level Senior Indi... Show more
Company Description DEONICS TECHNOLOGIES PRIVATE LIMITED provides a broad range of technology services that help businesses manage and optimize their IT infrastructure.The company’s offerings incl... Show more
Partner Operations Manager, University Partnerships – Job Description Role Summary The Partner Operations Manager (POM) serves as the primary operational partner between Emeritus and its universit... Show more
Job Title: Customer Success Manager Role Summary : The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success.This role requires a strong blend o... Show more
