Retail Store Executive

Position: Retail Store Executive

Salary Range: 35,000 – 40,000 per month

1. Role Purpose

To drive in-store sales by delivering exceptional customer experience, explaining technical products clearly, building trust, and converting walk-in customers into loyal buyers while achieving monthly revenue targets.

2. Key Responsibilities

A. Sales & Revenue Generation

· Greet and engage walk-in customers with a positive and energetic approach.

· Understand customer requirements through need-based questioning.

· Demonstrate products (laptops, gaming accessories, peripherals, gadgets) effectively.

· Upsell and cross-sell complementary products.

· Close sales confidently and handle objections professionally.

· Achieve monthly sales targets and maintain strong conversion ratios.

B. Product Knowledge & Demonstration

· Maintain in-depth knowledge of laptop specifications (RAM, SSD/HDD, processors, GPUs).

· Understand gaming equipment (consoles, controllers, gaming chairs, GPUs).

· Knowledge of accessories (keyboards, mouse, routers, printers, storage devices, cables).

· Explain features in simple, customer-friendly language.

· Stay updated on new launches, trends, and competitive offerings.

C. Customer Experience & Relationship

· Maintain a welcoming and smiling attitude at all times.

· Handle customer queries and complaints calmly and professionally.

· Build repeat customer relationships and generate referrals.

· Ensure proper coordination for after-sales support.

D. Store Operations

· Maintain visual merchandising standards and store cleanliness.

· Coordinate stock availability with inventory team.

· Ensure billing accuracy and basic POS operations.

3. Competency Requirements

A. Skills

· Strong sales and negotiation skills.

· Clear verbal communication and active listening.

· Ability to simplify technical specifications.

· Customer relationship management skills.

· Product demonstration capability.

· Basic technical troubleshooting skills.

B. Knowledge

· Understanding of laptop brands and configurations.

· Knowledge of gaming systems and accessories.

· Awareness of market trends and competitor pricing.

· Basic sales funnel and conversion understanding.

· Familiarity with billing and POS systems.

C. Behavioral Attributes

· Achievement-oriented and target-driven.

· Energetic, enthusiastic, and confident.

· Friendly, approachable, and customer-focused.

· Resilient under sales pressure.

· Presentable appearance with positive body language.

4. Key Performance Indicators (KPIs)

· Monthly sales target achievement.

· Walk-in to sales conversion ratio.

· Average billing value.

· Add-on sales percentage.

· Customer satisfaction score.

· Repeat customer rate.

5. Ideal Candidate Profile

· 1–4 years of experience in electronics or gadget retail sales.

· Any Graduate or Diploma holder.

· Good spoken English and local language proficiency.

· Basic understanding of IT hardware and peripherals.

· Age group 22–32 preferred.

· Pleasant personality and tech-savvy approach.

If you are interested then kindly share your resume at [HIDDEN TEXT] and directly apply on LinkedIn

Skills Required
Customer Relationship Management, Technical Troubleshooting, Product Demonstration