Project Manager

PROJECT MANAGER

Make Your Mark:

The Project Manager works with customers, partners, and the BlackLine Professional Services Team on driving projects to successful outcomes. The role is responsible for managing the relationship with the customer and partner teams throughout the engagement and is the main point-of-contact between customer/partner and BlackLine teams.

You'll Get To:

• Manage stakeholders (customers, partners, internal) to ensure positive outcomes for all parties.
• Develop detailed project plans covering budgets, schedules, and resources.
• Coordinate teams to ensure on-time, successful project delivery.
• Define success criteria, track progress, and communicate status to stakeholders.
• Provide leadership with regular updates on milestones, risks, and financials, resolving issues as they arise.
• Ensure projects adhere to scope, schedule, budget, and quality standards.
• Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
• Manage and mitigate project risks, serving as the escalation point for customer or partner issues.
• Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
• Implement best practices, templates, and tools to support successful project outcomes.
• Track deliverables and maintain accurate project data for visibility.
• Identify opportunities for upselling or cross-selling to increase revenue.
• Lead customer meetings, including kickoffs, status updates, and steering committees.
• Provides application feedback to Product team in order to enhance or resolve functionality for future releases.
• Perform additional duties as assigned.

What You'll Bring:

• Bachelor's degree or equivalent work experience
• Years of Experience in Related Field: 5+ years of experience of software/SAAS project management and 7+ years of experience working with business stakeholders within a cross-functional matrix environment.
• Technical/Specialized Knowledge, Skills, and Abilities:
• Proficient in MS Office and CRM/project management software.
• Strong organizational skills.
• Customer-oriented approach.
• Excellent verbal and written communication abilities.
• Sharp business acumen.
• Problem-solving aptitude.
• Proven ability to demonstrate a drive for results and accountability of business needs.
• Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective.
• Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities.

We're Even More Excited If You Have:

• Experience with large scale ERP systems including SAP and Oracle preferred
• Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments'

Skills Required
Ms Office, Payments, e-invoicing