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CIEL HR
US OnboardingCIEL HR • Bengaluru, Karnataka, India
US Onboarding

US Onboarding

CIEL HR • Bengaluru, Karnataka, India
30+ days ago
Job type
  • Quick Apply
Job description

  1. erve as the primary contact for HR issue resolution.
  2. Knowledge of ticketing system, email, chat, and phone for HR inquiries across benefits, payroll, time & attendance, leave, onboarding, performance cycles, and HR system access
  3. Provide clear, empathetic, and accurate guidance; document all interactions and resolutions using knowledge base (KB) templates and case notes.
  4. Resolve requests within SLAs; escalate complex issues (fraud alerts, disputed charges, duplicate claims) to appropriate teams.
  5. Create issue/request tickets based on user intimation via calls, emails and other modes of interaction.
  6. Produce periodic dashboards (spend by category, leakage to non-approved channels, policy exceptions).
  7. Track and report KPIs (volume, SLA attainment, FCR, CSAT, backlog, reopens, aging).
  8. Identify recurring issues and propose process/KB improvements; partner with HR Ops to standardize responses and reduce handoffs.
  9. Exposure or relevant experience in handling Employee HR Help Desk is preferred


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US Onboarding • Bengaluru, Karnataka, India

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