Director, Development & Operations Support Lead

ROLE SUMMARY

Every day at Pfizer we are dedicated to delivering topnotch safe and effective products to those who need them the Digital & Technology (D&T) division our commitment is reinforced by a sciencedriven riskaware quality culture and a shared passion for improving patients lives.

The AIDriven Business Insights (ABI) team deploys and supports data analytics and AI/ML solutions that help Pfizer achieve these goals through faster more informed decisionmaking.

The Development & Operations (DevOps) Support Lead is responsible for managing support and operations for global reporting analytics and AI/ML technologies and products within Pfizers ERP Business Intelligence platform and the future SAP Business Data Cloud (BDC) system. This role leads a global team of 4 colleagues and 2030 contracted resources in systems operations and support functions to ensure the delivery of firstclass customer service.

In addition the DevOps Support Lead plays a key role in shaping the longterm data and analytics strategy of the ABI organization. Strong technical expertise in SAP analytics platforms and cloud computing enables this role to provide thought leadership and define optimal strategies in partnership with Enterprise Architecture Solution Engineering and Infrastructure teams.

This role requires advanced technical knowledge and handson experience with SAP BW SAP HANA SAP Datasphere and SAP and nonSAP cloud technologies to manage daily support and operations effectively. The DevOps Support Lead will play a critical role in the successful deployment and adoption of the Business Data Cloud Foundations program which is central to Pfizers enterprise data and analytics strategy.

Beyond daily operations the DevOps Support Lead will oversee application support and integrations with external systems drive automation initiatives and deliver continuous improvement efforts. Responsibilities include maintaining system stability and data quality; resolving issues in partnership with Global Business Services and Pfizer Global Supply business units; supporting the deployment of new and enhanced analytics solutions; and collaborating with engineering and architecture teams to evolve Pfizers data and information strategy.

ROLE RESPONSIBILITIES

Global Operations & Service Delivery

• Own endtoend operations and support for ERP Business Intelligence and SAP Business Data Cloud platforms ensuring high availability performance and customer satisfaction

• Establish and manage operational objectives service metrics and prioritization across incidents enhancements and strategic initiatives

• Ensure effective transition of solutions from development into steadystate operations

• Oversee incident problem change and release management processes with a strong focus on risk quality and compliance

• Ensure data integrity platform stability and adherence to internal and external audit requirements

Platform Strategy & Technology Enablement

• Contribute to the design evolution and operationalization of the SAP Business Data Cloud platform

• Partner with Architecture Engineering and Infrastructure teams on platform upgrades migrations and cloud modernization initiatives

• Identify and prioritize automation opportunities to improve efficiency resiliency and cost effectiveness

• Stay current on industry trends and best practices in SAP DevOps analytics AI and cloud technologies

Leadership & Talent Development

• Lead develop and mentor a global team of engineers and SMEs fostering a culture of accountability continuous improvement and technical excellence

• Provide technical and functional leadership across multiple disciplines within the DevOps organization

• Enable scalable delivery models that support business growth and evolving analytics demand

Stakeholder Engagement & Communication

• Act as a senior point of contact for business and technology stakeholders across Digital & Technology and Pfizer business functions

• Prepare and deliver clear datadriven updates and recommendations to senior leadership

• Influence prioritization and outcomes through structured analysis risk assessment and business impact evaluation

• Align team objectives and execution with broader ABI Digital and enterprise strategies

QUALIFICATIONS

BASIC QUALIFICATIONS

• Bachelors or Masters degree in Information Systems Data Management Business or a related field

• 8 years of experience (7 with a Masters degree) in SAP data architecture analytics and enterprise data platforms

• Strong handson experience with SAP BW and SAP HANA including data modeling transformations scheduling and interfaces

• Experience with SAP reporting and analytics tools (BusinessObjects Web Intelligence Analysis for OLAP Analysis for Office SAP Analytics Cloud); experience with Power BI or Tableau is a plus

• Proven experience leading globally distributed teams including vendors and contracted resources

• Demonstrated ability to lead crossfunctional teams and influence outcomes across organizational boundaries

• Experience operating within regulated environments with strong quality and compliance expectations

• Strong organizational process and delivery management skills

• Excellent written and verbal communication skills

PREFERRED QUALIFICATIONS

• Experience with SAP Business Data Cloud components including Datasphere and Databricks

• Experience supporting AI advanced analytics or agentic solutions in an enterprise environment

• Pharmaceutical or life sciences industry experience

• Budget and financial management experience

NON-STANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS

Willingness to work off-business hours is a must

Willingness to work weekends during project/program deployments

Ability to travel up to 10 - 20% of time as required

Financial Accountability

• Indicate the Average Budget or Revenue accountability as applicable.
• Shared responsibility for approximately $1.5M in operating expenses

Supervision

• Indicate the typical number of Colleagues managed; include direct & indirect reports and matrix responsibility. Note if direct reports are people managers or individual contributors. Indicate additional resources (i.e. contingent workers) managed as applicable.
• 10 colleagues managed plus 20 contracted resources. International FTE resources managed as part of this team. Team on effective date will start with 10 colleagues and will grow to 15 as other groups are consolidated into this.
• Manage a team of 4 colleagues who are SMEs in their respective areas

Work Location Assignment:Hybrid

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Information & Business Tech

Required Experience:

Director

Key Skills
Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Operations Management,Project Management,Budgeting,Leadership Experience,Supervising Experience,Leadership management,Financial Planning
Employment Type : Full-Time
Experience: years
Vacancy: 1