Sr Executive Customer Service-Export- HAZ

Job Description – Corporate FCL Export Customer Service Executive / Senior Executive / Assistant Manager – Customer Service Location: Andheri, Marol (Mumbai) Reporting To: Operations Manager / Branch Manager Qualification: Graduate (Any discipline) Experience: 3–5 years of relevant experience Industry Preference: Courier / Transportation / Freight Forwarding / Warehousing Key Skills Required: Strong knowledge of Export Customer Service Experience in handling FCL Desk operations Good coordination, communication & problem-solving skills Key Responsibilities 1. Factory Stuffing Operations Coordinate with pricing desk for competitive quotations Check requirements such as free days, Carrier B/L, Allcargo B/L Confirm bookings and issue delivery orders to clients Track and share container details with operations team Create booking numbers and manage documentation Follow up for Bill of Lading (B/L) instructions from clients Prepare Container Load Plans Finalize bookings considering FAC / shifting charges File Shipping Instructions (SI) before container gate-in Follow up for shipping bill copies Ensure shipment is loaded on planned vessel Communicate rollovers to clients (if any) Prepare accurate challans based on carrier debit notes Coordinate for release of Carrier B/L with documentation team 2. Dock Stuffing Operations Obtain booking details from operations desk Follow up with clients on cargo readiness Coordinate container number and seal details Share details with clients for B/L instructions Manage B/L instructions and booking finalization File SI prior to gate-in Track shipment loading and manage rollovers Prepare challans and coordinate documentation Ensure timely release of Carrier B/L 3. Customer Service & Coordination Handle client queries and resolve grievances promptly Provide timely shipment updates and status reports Ensure high levels of customer satisfaction Deliver value-added services to clients Desired Candidate Profile Strong understanding of export logistics and FCL operations Customer-centric approach with good communication skills Ability to manage multiple shipments and deadlines Detail-oriented with strong documentation skills