Trust & Safety New Associate

Skill required User-Generated Content Moderation - Content Moderation Designation Trust Safety New Associate Qualifications Any Graduation Years of Experience 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 784 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Accenture is a trusted innovative comprehensive and experienced partner to leading platform companies The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate scale and improve their businesses Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience You will deliver value to our clients while making a larger impact on society You will be responsible for analyzing and reviewing user profiles audio videos and text-based content and or investigating escalating and or resolving issues that are reported by users or flagged by the system Due to the nature of the role the individual may be exposed to flashing lights or contrasting light and dark patterns Content moderation is meaningful work that helps keep the internet safe It may also be challenging at times In the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e g graphic violent sexual or egregious Therefore content moderators need strong resilience and coping skills We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities Active participation in Accenture s well-being support program designed specifically for the Trust Safety community provides valuable skills to promote individual and collective well-being What are we looking for o Review classify and or remove content according to client guidelines using specific tools and channels o Understand and remain updated on changing client policies and guidelines o Investigate resolve and relay complex content issues to the broader Trust and Safety team o Serve as an advocate for the user community o Participate in process improvement initiatives that improve quality and efficiency of work o Participate in continuous training programs and workgroup discussions for optimal development in the role o Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe Roles and Responsibilities o Strong coping emotional resilience and stress-management skills o Excellent comprehension communication and English language skills o Ability to perform duties objectively devoid of inherent biases or personal beliefs in the best interest of client policies o Strong attention to detail o Comfort synthesizing and analyzing information from multiple streams o Strong critical thinking and decision-making skills o Deep familiarity and passion for the internet internet platforms and internet culture o High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported o Ability to work well individually and as part of a team o Ability to work differing rotations shifts and non-standard work hours o Flexibility in meeting changing business needs in a fast-paced environment o Commitment to quality efficiency and effectiveness o Previous business process outsourcing customer service or content moderation experience is a plus Any Graduation About Accenture Accenture is a leading global professional services company that helps the world s leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen services creating tangible value at speed and scale We are a talent- and innovation-led company with approximately 791 000 people serving clients in more than 120 countries Technology is at the core of change today and we are one of the world s leaders in helping drive that change with strong ecosystem relationships We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability Our broad range of services solutions and assets across Strategy Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships We measure our success by the 360 value we create for our clients each other our shareholders partners and communities Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities