Banking Operations Analyst

Skill required Core Banking Operations incl Payments - Retail Banking Card Operations Designation Banking Operations Analyst Qualifications Any Graduation Years of Experience 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards and providing exceptional customer service To perform role of subject matter expert Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E What are we looking for oWritten and verbal communication o Ability to understand and analyze customer disputes gather relevant information and make informed decisions on dispute outcomes o Ability to understand business processes to verify controls are effective mitigate risks and suggest changes to control descriptions as needed o Analytically sound to take decisions on controls o Ability to understand Complex Documentation and legal language o Advanced Proficiency required in English Language to create documentation o Perform assignments deals tasks o Attention to details to analyze Gaps in control o Ability to review all written materials o Should be a self-starter motivated and highly energized individual to compete the complexity of the process o Ability to interact with internal stakeholders to explain the process and present the process oFraud Risk Management o Minimum 4-7 years of experience in experience in Chargebacks or Disputes handling process o Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge Knowledge of banking products like Debit and Credit cards o Knowledge of regulations like Banking Secrecy Act USA Patriot Act OFAC regulations etc o Subject Matter Expert o Review for accuracy and provide inputs on quality o Coordinates with onshore team or stakeholder o Analytical Thinking o Communication Presentation Skills o Multi-tasking Time Management o Ability to Learn Roles and Responsibilities oIn this role you are required to do analysis and solving of lower-complexity problems o Your day to day interaction is with peers within Accenture before updating supervisors o In this role you may have limited exposure with clients and or Accenture management o You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments o The decisions you make impact your own work and may impact the work of others o You will be an individual contributor as a part of a team with a focused scope of work o Please note that this role may require you to work in rotational shifts Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process Accenture is committed to providing veteran employment opportunities to our service men and women