Customization Engineer – Dynamics 365 CE

Job Title: Customization Engineer – Dynamics 365 CE Job Location: Hyderabad, Telangana Worksite: Onsite [100%]

About WCT: WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

About Role/Project: We are looking for a

customization engineer

primarily focused on

Microsoft Dynamics 365 Customer Engagement (CE) customization.

This role is critical in supporting enterprise customers by troubleshooting and resolving issues related to

customizations, configurations, extensions, and platform behavior

in Dynamics 365 CE. The ideal candidate should have strong hands-on experience in

customization and extensibility within Dynamics 365 CE , including plugins, workflows, JavaScript, Power Platform, and solution architecture. The role requires deep understanding of how customizations impact system behavior, performance, and customer scenarios.

Responsibilities: Case Management & Customer Support Own and resolve customer support cases related to: Dynamics 365 CE Customization Power Platform (Power Apps, Dataverse) Extensions and integrations impacting CE behavior Provide timely updates and maintain SLA adherence in a Microsoft Support environment Customization Troubleshooting & Debugging Troubleshoot issues related to: Plugins, custom workflows, and business rules JavaScript and client-side scripting Custom APIs and integrations Forms, views, entities, and model-driven apps Solution layering and managed/unmanaged solutions Perform deep technical analysis: Debug plugin execution and workflow failures Analyze logs, traces, and telemetry Identify root cause across customization, configuration, or platform Platform & Extensibility Analysis Investigate issues involving: Dataverse schema and relationships Security roles and access issues Solution imports, upgrades, and dependencies Performance issues caused by customizations Understand impact of customizations on: System performance Data integrity User experience Cross-functional Collaboration Work closely with: Microsoft support ecosystem / engineering teams Internal pods (Application, Client, Platform teams) Drive escalations, bug validation, and solution alignment Documentation & Knowledge Management Document troubleshooting steps, resolutions, and best practices Contribute to reusable knowledge base and troubleshooting guides Identify recurring customization issues and recommend improvements

Required Qualifications: Experience: 3–7+ years in Dynamics 365 CE customization / development / support roles Strong expertise in: Dynamics 365 CE Customization Plugins (C#), Custom Workflow Activities JavaScript (client-side scripting) Power Platform (Power Apps, Dataverse) Solution management (managed/unmanaged solutions) Experience in troubleshooting: Plugin execution issues Workflow failures JavaScript/form issues Solution import/export issues Security and permission-related problems Good understanding of: Dataverse architecture SDK and APIs Event pipeline and plugin execution context Good to have: Experience working in Microsoft Support projects Experience with integrations (REST APIs, Azure services) Microsoft certifications (Dynamics 365 / Power Platform)

Equal Employment Opportunity Declaration: WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.