CLM Implementation Sr. Manager

KLDiscovery is looking for a CLM Implementation Manager who will lead end-to-end CLM platform implementations for enterprise clients across platforms such as Ironclad, Agiloft, Sirion, Icertis, and equivalent systems.

This role requires hands-on technical expertise, deep understanding of workflow configuration, metadata models, integrations, and APIs, and the ability to independently manage complex CLM implementations from requirements through UAT and go-live. The role also plays a key part in internal capability building, migrations, and post-implementation optimization.

A day in the life:

• Lead end-to-end CLM implementations across platforms including Ironclad, Agiloft, Sirion, Icertis, and others.
• Configure workflows, approval paths, templates, clause libraries, metadata structures, and business rules.
• Design and coordinate system integrations with Salesforce, ERP systems, vendor management tools, repositories, and other enterprise platforms.
• Build, manage, or coordinate API connectors with internal engineering or vendor teams.
• Lead UAT, SIT, migration coordination, deployment, and go-live support.
• Work closely with legal, procurement, IT, and business stakeholders to gather and translate requirements into technical solutions.
• Guide internal migration, abstraction, and data validation teams during implementations.
• Develop and maintain implementation documentation, including configuration specifications, workflow diagrams, admin guides, and playbooks.
• Train client teams and internal analysts on platform usage, best practices, and ongoing enhancements.
• Provide post-production support, including workflow enhancements and optimisation.

What you will bring to the role:

• 7–12+ years of hands-on CLM implementation experience.
• Experience implementing at least one major CLM platform (Ironclad preferred; Agiloft, Sirion, Icertis acceptable).
• Strong understanding of APIs, integrations, workflow automation, metadata models, and data structures.
• Experience managing legacy migrations, metadata mapping, and CLM clean-ups.
• Ability to independently manage enterprise-scale implementations.
• Strong technical documentation, problem-solving, and client-facing skills.
• Ability to collaborate effectively across legal, IT, procurement, and business teams.
• Multi-platform CLM implementation experience.
• Background in engineering, computer science, or technical delivery.
• Experience working with Salesforce integrations and enterprise system landscapes.
• CLM platform certifications (Ironclad, Agiloft, Sirion, Icertis, etc.).
• Experience building standardized implementation frameworks or playbooks.

Driving Career Growth, Benefit Excellence: The KLD Advantage

At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. India compensation is based upon the local competitive market.

• Paid time off, that offers various time off options to help employees maintain a work-life balance, such as Casual, Earned, Sick, Special Leave, and Holidays
• Ongoing learning and development, a focus on continuous professional development through various training and education reimbursement programs
• A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together
• A surrounding team of mission-driven individuals who genuinely love what they do
• Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees
• India compensation is based upon the local competitive market

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, and government agencies solve complex data challenges. With offices in 26 locations across 17 countries, KLDiscovery is a global leader in delivering best-in-class data management, information governance, and eDiscovery solutions to support the litigation, regulatory compliance, and internal investigation needs of clients. Our Nebula Ecosystem provides powerful end-to-end eDiscovery and enterprise-grade information governance. Through its global Ontrack data recovery business, KLDiscovery delivers world-class data recovery, disaster recovery, email extraction and restoration, data destruction, and tape management.

We Provide Equal Employment Opportunity.

At KLDiscovery we believe that inclusion and diversity make us stronger. We are committed to fostering an inclusive environment for all employees that enhances wellbeing and belonging. We welcome and celebrate individuals of all backgrounds, experiences, and perspectives.

We do not discriminate on the basis of race, color, religion, gender, pregnancy, gender identity, sexual orientation, origin, disability, genetic information, or any other protected status. We are happy to support you with any accommodation request at any stage in our hiring process.