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hasbro clothing pvt. ltd.
Customer Service Representativehasbro clothing pvt. ltd. • Chennai, India
Customer Service Representative

Customer Service Representative

hasbro clothing pvt. ltd. • Chennai, India
30+ days ago
Job description

We are HASBRO Clothing Pvt Ltd, we own the Menswear Apparel brand BASICS. We have 100 + Exclusive outlets ,900 + Large format stores and 200 + Multi Brand stores throughout India.

We are currently in look for a Customer Service Executive, the ideal candidate will be based in our Head Office located in Maduravoyal,Chennai.

Responsibilities

  • Handle customer inquiries and concerns received through phone calls, emails, live chat, social media platforms, and e-commerce marketplaces.
  • Provide prompt and accurate information regarding orders, products, pricing, promotions, availability, delivery status, returns, exchanges, and refunds.
  • Coordinate with internal teams such as E-commerce Operations, Warehouse, Logistics, Finance, and Retail to ensure timely resolution of customer issues.
  • Monitor and respond to customer reviews, feedback, and complaints across online channels.
  • Manage customer interactions through CRM and ticketing systems while ensuring adherence to service-level agreements (SLAs).
  • Process and track return, replacement, and refund requests in accordance with company policies.
  • Maintain accurate customer records and update relevant databases.
  • Prepare and share customer service reports, complaint analysis, and service performance metrics as required.
  • Identify recurring customer concerns and provide recommendations for process improvements to enhance customer satisfaction.
  • Ensure a positive brand experience and maintain high customer satisfaction standards across all digital platforms.

Qualifications

  • 3 - 5 years' of relevant work experience;
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills;
  • Ability to multi-task, organize, and prioritize work.
  • Should be able to converse fluently in English, Hindi and Tamil.


Skills Required
ticketing systems
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Customer Service Representative • Chennai, India

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