Manager

The Dialer Manager/Strategist will be Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center. Description Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center This role will also be providing compliance guidance when running outbound campaigns Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals Ensure adequate staffing levels and minimize organizational risks. Perform daily uploads, downloads, and importing Ensure and document outbound dialer activity Analyze dialer-output data to identify potential problems and issues Run payment report regularly Create and update dialing campaigns filter, list strategies, and reports Monitor and adjust the performance of the dialer systems Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign management Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumes Configuration of new campaigns: creation, user profiles, worksheets, etc Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc. Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS