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IDFC
State HeadIDFC • Madurai, India
State Head

State Head

IDFC • Madurai, India
2 days ago
Job description

Job Requirements

About the Role

As a State Head – Asset Branches at IDFC First Bank, you will lead customer experience and operational excellence across branches in your state. This role focuses on driving productivity, improving service metrics, and fostering a high-performance culture while ensuring seamless customer interactions and cross-sell opportunities.

Key Responsibilities

Primary Responsibilities

  • Drive branch productivity and ensure service quality.
  • Promote channel migration to digital platforms.
  • Maintain low attrition and high employee engagement.
  • Ensure First Contact Resolution (FCR) and high Transaction NPS.
  • Maximize cross-sell opportunities across products.

Secondary Responsibilities

  • Lead and implement strategic initiatives across branches to enhance customer experience and operational efficiency.

What We Are Looking For

Education

  • Graduate in any discipline; post-graduate qualification preferred.

Experience

  • Proven experience in branch banking, customer service, or asset management leadership roles.

Skills and Attributes

  • Strong leadership and team management skills.
  • Excellent understanding of retail banking operations and customer experience metrics.
  • Ability to drive performance, digital adoption, and cross-functional collaboration.
  • Strategic thinking with a customer-centric approach.


Skills Required
Branch Banking, Retail Banking Operations, Asset Management, Customer Service

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State Head • Madurai, India

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