O&M Manager

About SolarSquare Energy:

At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.

In 3 years, we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.

Know us a bit better through these links:

• Techcrunch SolarSquare article
• Elevation - Podcast with SolarSquare Founders
• Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues
• The Climate Conversations ft Solar Square
• Elevation Capital - SolarSquare

Job Title: O&M Senior Manager

Role Overview

The O&M Senior Manager will lead end-to-end operations and maintenance of distributed residential rooftop solar plants. This role ensures maximum system uptime, plant performance, and superior customer satisfaction through proactive maintenance, rapid issue resolution, and strong cross-functional leadership. You will be responsible for managing regional O&M teams, contractors, and performance analytics to deliver high-quality after-sales service.

Key Responsibilities

• Drive daily operations and maintenance activities across allocated regions to ensure high generation performance
• Lead fault diagnosis, troubleshooting, and rapid resolution for system breakdowns and service requests
• Manage a team of field engineers, technicians, and service partners for timely service delivery
• Track plant performance through monitoring tools and ensure corrective actions for performance improvement
• Maintain SLAs for complaint resolution, preventive maintenance, and safety compliance
• Oversee inventory management, spare parts allocation, and vendor performance
• Ensure accurate service documentation, ticket updates, and reporting for audits
• Build customer trust through strong communication and on-ground support where necessary
• Collaborate with Quality, EPC, and Product teams to drive continuous improvement and reduce repeat defects
• Implement standard best practices, safety protocols, and training programs for the O&M workforce

Key Requirements

Education:

Minimum: Graduate in Engineering or Technical discipline (preferably Electrical/Electronics/Mechanical)

Experience:

7–12 years of experience in Solar O&M, field service operations, or distributed asset management

Experience managing high-growth regional service teams is strongly preferred

Other Requirements

• Strong leadership skills with experience in managing multiple regional teams
• Data-driven mindset and proficiency in Excel, monitoring platforms, and reporting tools
• Excellent communication and stakeholder management abilities
• Hands-on problem-solving approach with willingness to travel across sites
• Understanding of safety regulations and compliance in rooftop solar installations

What We Offer

• Leadership role in India's leading residential solar brand
• Clear career progression into national-scale responsibilities as business grows
• A collaborative, high-energy environment focused on innovation and customer delight
• Opportunity to directly contribute to reliability and long-term impact of India's green energy transition

Skills Required
Reporting Tools, Inventory Management, Excel, Troubleshooting, Fault Diagnosis