Production Support Specialist

Experience: 5+ years

Location: NAGPUR

Notice Period: Immediate Joiner only

• Investment banking domain is must.
• Provide L2/L3 application support running on Oracle databases with PL/SQL and Unix components.
• Analyze and resolve incidents, service requests, and application issues related to PL/SQL procedures, jobs, and Unix shell scripts.
• Participate in root cause analysis (RCA) and preventive actions.
• Maintaining comprehensive documentation of support processes, issue resolutions, and knowledge base articles to facilitate knowledge sharing and continuous improvement.
• Should be good to contribute individually and work as SME along team a good team player who can lead the team.
• Ability to understand client queries and should build plan to fulfil the requirements along with team and get back to client within deadline.
• Leading and mentoring a team of app support specialists, providing guidance and support to ensure high performance and professional growth.
• Should be good in leading and drawing initiatives to closure.
• Will be expected to do timely delivery on ask pro-actively.

Required Skills:

• Strong experience with Oracle PL/SQL – writing/debugging procedures, functions, packages.
• Hands-on experience with Unix/Linux shell scripting – reading/editing/debugging scripts.
• Solid understanding of job scheduling tools (e.g., Autosys).
• Experience working in a production support or application support environment.
• Hands-on experience with service Now monitoring and dashboard creation.
• Good communication and documentation skills.
• Proven team lead experience.
• Ability to work in a 24x7 support model or on-call rotation.

Skills Required
Oracle Pl Sql