Talent.com
IDFC
Regulatory Escalation OfficerIDFC • Navi Mumbai, Mumbai, India
Regulatory Escalation Officer

Regulatory Escalation Officer

IDFC • Navi Mumbai, Mumbai, India
30+ days ago
Job description
Job Requirements

About the Role

As a Regulatory Escalation Officer in the Grievance Redressal team at IDFC First Bank, you will be responsible for resolving escalated customer complaints received from regulatory bodies, senior management, and internal departments. This role demands a strong focus on compliance, empathy, and collaboration to ensure timely and satisfactory resolution while enhancing the overall customer experience.

Key Responsibilities

Primary Responsibilities

  • Resolve escalated complaints from regulators, nodal offices, and internal teams with speed and accuracy.
  • Ensure adherence to grievance redressal policies and initiate corrective actions as needed.
  • Conduct root cause analysis (RCA) and submit action plans for complaint resolution.
  • Respond to regulatory queries with clarity and completeness.
  • Maintain high service quality and customer satisfaction through empathetic and responsible handling.
  • Collaborate with internal departments to drive faster resolution and reduce complaint escalations.

Secondary Responsibilities

  • Identify process gaps and suggest improvements based on RCA findings.
  • Address audit and inspection queries related to grievance handling.
  • Support initiatives aimed at improving brand image and customer trust.

What We Are Looking For

Education

  • Graduate in any discipline
  • Postgraduate preferred

Experience

  • 2–3 years in customer service or grievance redressal, preferably in banking or financial services

Skills and Attributes

  • Excellent written and verbal communication skills
  • Strong problem-solving and analytical abilities
  • Familiarity with CRM systems and regulatory frameworks
  • Ability to multitask, prioritize, and manage time effectively
  • Empathetic, accountable, and customer-focused mindset

Skills Required
Crm Systems, Analytical Abilities, Problem-solving
Create a job alert for this search

Regulatory Escalation Officer • Navi Mumbai, Mumbai, India

Similar jobs

Regulatory Compliance Specialist - Remote | Upto $120/hr

MercorMumbai, Maharashtra, India
Remote
Quick Apply

Headquartered in San Francisco, our investors include.Privacy / regulatory compliance Evaluator.Evaluate AI-generated artifacts against domain-specific quality rubrics.Identify factual, aesthetic, ... Show more

Assistant Manager Compliance Officer

Amneal PharmaceuticalsMumbai, Maharashtra, India

Job Description JOB DUTIES: \n Job Summary: \n This position requires a professional with relevant experience in commercial pharma sector, focusing on \n Anti-bribery, Anti-corruption, and all req... Show more

 • Promoted

Senior Manager -Operational Resilience

MashreqMumbai, Maharashtra, India

Job Purpose The job holder will support the implementation and ongoing maintenance of the Operational Resilience framework.Key Result Areas Reporting to the Head of Business Continuity and Operatio... Show more

 • Promoted

Assistant Manager/ Deputy Manager- Ethics And Compliance

DeloitteParel, Republic Of India, IN

Indias impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations s... Show more

 • Promoted

Cheif Technology Officer (CTO)

Vitasta Consulting Pvt LtdMumbai, MH, Maharashtra, IN

Position: Chief Technical Officer (CTO)</strong><br /> <strong>Reportees: The CTO will oversee a multidisciplinary technology and digital team</strong></p> <p>&l... Show more

Officer - LIMS (Food Testing Lab)

Geo-Chem IndiaMumbai, Maharashtra, India

Opportunity for LIMS Professionals in a NABL-Accredited Food Testing Laboratory.Job Descriptions Sample Intake & Registration : Receive physical samples and verify that accompanying documentation (... Show more