Job Description
You are a strategic thinker passionate about driving solutions in Implementations Quality Manager
. You have found the right team.
As an Implementation Quality Manager within our dynamic team, you will be responsible for developing, implementing, and maintaining quality assurance protocols and control systems. You will monitor and evaluate the production processes to ensure compliance with quality standards and conduct regular audits and inspections to identify areas for improvement. You will also manage queue assignment, governing internal and external SLA commitments, team huddles, scorecards metrics, and overall quality of work. This role provides an exciting opportunity to lead and influence quality standards within our organization.
Job Responsibilities
- Analyze data and metrics to identify trends and areas for process enhancement.
- Manage reporting data for scorecard metrics.
- Lead initiatives to improve efficiency, reduce waste, and enhance product quality.
- Collaborate with cross-functional teams to implement process improvements.
- Manage and mentor a team of quality control inspectors and technicians.
- Provide training and development opportunities to enhance team skills and knowledge.
- Work with partnering teams to resolve quality issues promptly.
- Maintain accurate records of quality control activities and results.
- Prepare reports and presentations for management on quality performance and improvement initiatives.
- Maintain knowledge of procedures, policies, and products.
Required Qualifications, Capabilities And Skills
- Hold a Bachelor's Degree or possess equivalent experience
- Minimum of 1 year in financial services or financial services consulting; merchant acquiring industry.
- Exhibit strong interpersonal skills with excellent verbal and written communication abilities.
- Demonstrate excellent end-to-end problem-solving skills.
- Showcase the ability to resolve conflicts and positively influence and lead others.
- Possess strong time management, project management, change management, and organizational skills.
- Interact productively with colleagues at all levels.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Skills Required
Training And Development, Process Improvement
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