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Customer Service Executive-Retail Asset InboundIDFC • Navi Mumbai, Mumbai, India
Customer Service Executive-Retail Asset Inbound

Customer Service Executive-Retail Asset Inbound

IDFC • Navi Mumbai, Mumbai, India
30+ days ago
Job description
Job Requirements

Job Title: Customer Service Executive-Retail Asset Inbound

Department/Function: Customer Service

Job Purpose:

Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you'll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great opportunity to grow your career in a fast-paced, customer-centric environment with one of India's leading banks.

Roles & Responsibilities:

  • Handle inbound calls and resolve customer queries related to retail asset products
  • Provide accurate, timely, and personalized solutions to enhance customer satisfaction
  • Educate customers about bank products and services to support informed decisions
  • Maintain detailed records of customer interactions and transactions
  • Meet individual and team targets for service quality and customer satisfaction

Secondary Responsibilities

  • Collaborate with internal teams to ensure quick resolution of customer issues
  • Stay updated on bank products, services, and processes
  • Support sales goals through effective customer engagement.
  • Excellent communication in English and Hindi regional languages are a plus.
  • Strong problem-solving and decision-making skills.
  • Customer-focused with a positive attitude.
  • Comfortable working in rotational shifts, including weekends and holidays.
  • Proficient in computer systems and applications.

Educational Qualifications:

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 1 - 2 years of relevant experience
Skills Required
Problem-solving, Customer Service
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Customer Service Executive-Retail Asset Inbound • Navi Mumbai, Mumbai, India

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