Desktop & Cloud Support Specialist

Company - OneUp Networks Role - Desktop & Cloud Support Specialist Salary - Upto 6 LPA Experience - 0.5 to 2/3/4 Years Shift 1 - North American, 10.30 PM to 8 AM (2 Openings) Shift 2 - Australian, 3.30 AM to 1 PM (2 Openings) Location - Remote Qualifying Criteia - Free Talker with USA Audience, Understands Client Support, Understands Windows Server OS (2019/22), RDP etc Company Description OneUp Networks is a trusted provider of comprehensive networking solutions, managed services, and cloud-based offerings. Specializing in Managed Service Provider (MSP) offerings, Cloud Services, Infrastructure-as-a-Service (IaaS), and Application Hosting, we empower businesses with secure and efficient infrastructure to drive digital transformation and enhance productivity. Role Description We are looking for a skilled Desktop Support Engineer who is looking to learn to become Windows Server & Hosting Support Engineer to join our local and cloud-hosting operations team. The ideal candidate will manage, support, and troubleshoot Windows based apps, Windows-based environments used for QuickBooks (QB) hosting, TR hosting, and other application hosting workloads. You will work directly with clients, resolve technical issues, maintain server health, and ensure a secure, stable, and high-performance hosting environment. Key Responsibilities Local Support Provide L1/L2 support for desktops, laptops, printers, and peripherals using tools like Zoho Desk, Connectwise etc. Install, configure, and troubleshoot Windows/macOS environments, including tools like Microsoft Windows, macOS, and Microsoft Office. Manage users, groups, and permissions via Active Directory and Microsoft Entra ID. Provide remote troubleshooting using tools like TeamViewer, AnyDesk, or Microsoft Intune. Diagnose hardware issues and basic network problems (LAN/Wi-Fi, VPN) using tools like Cisco AnyConnect and standard diagnostic utilities. Ensure endpoint security, antivirus updates, and patching using tools like Microsoft Defender, SCCM, or WSUS. Windows Server & Infrastructure Manage, maintain, and troubleshoot Windows Server (2016/2019/2022) environments. Configure and support Active Directory, DNS, DHCP, Group Policies, and user/session management. Administer and optimize Remote Desktop Services (RDS) multi-user environments. Perform server hardening, updates, and ongoing system performance monitoring. Manage file permissions, shares, profiles, and storage allocations. Hosting Support (QB/TR/Application Hosting) Provide application hosting support for QuickBooks Desktop and Thomson Reuters software in a multi-tenant environment. Install, configure, update, and troubleshoot hosted applications. Handle user access issues, session problems, printing issues, mapping drives, and performance complaints. Coordinate with application vendors when needed for escalated issues. Client Support Serve as a primary technical contact for hosting clients (L1/L2). Troubleshoot remote user connectivity issues including RDP/SSL/VPN. Provide timely and professional communication across email, tickets, and calls. Assist with user onboarding, environment setup, and migration tasks. Cloud Hosting & Operations Monitor system health, uptime, CPU/RAM usage, and resource allocation. Assist in provisioning new servers, scaling resources, and maintaining high availability. Participate in backup verification, disaster recovery testing, and security compliance routines. Document environment changes, SOPs, and troubleshooting guides. Benefits Remote First Job Learn from Industry best and grow your career in Cloud and Windows Server Environment Talk to US Business Owners and Managers and upskill your business acumen. Competitive salary commensurate with experience post internship. Work with latest tools and technologies related to Windows Server, VDI, Cybersecurity, Backups, Network/Server Monitoring. Flexible work environment with opportunities for professional development and growth. Laptop Support, Internet Reimbursements after initial Reimbursement period.