Job Description
At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.
As a Program Manager within the Operations Change Team, you will be responsible for managing and delivering change initiatives into the Operations function. You will work closely with the Ops Change Manager, business, and technology teams to support the delivery of the business-wide change program. This role offers the opportunity to embrace a culture of collaboration, improvement, and learning while building relationships with stakeholders and ensuring efficient execution of projects.
Job Responsibilities
- Conduct Operations impact assessment on new change initiatives, considering capacity, operating model, business impact and regulatory obligations.
- Manage the delivery of change projects from initiation through to implementation ensuring key milestones are met and plans and project artefacts are accurately created and tracked.
- Oversee operational readiness activities for new product implementations.
- Proactively identify potential roadblocks / obstacles and escalate issues as needed.
- Build relationships with all stakeholders, fostering a culture of collaboration, transparency and information sharing for efficient execution, demonstrating the ability to identify, partner, and navigate with players and key SMEs and functions across ICB/ Chase UK.
- Partner with Legal, Compliance, Risk and Control teams to timely identify and address areas of risk & regulatory exposure.
- Maintain a positive attitude and act as team player in supporting other on-going team initiatives.
Required Qualifications, Capabilities, And Skills
- Minimum 4 years of relevant business side project management & execution experience in a Financial Institution.
- Highly disciplined individual, self-motivated, fast learner, performs well under pressure in dynamic environment.
- Extremely organized and delivery focused with the ability to work independently and balancing project responsibilities, multiple workstreams and priorities while remaining focused on accuracy and attention to detail. Ability to deliver solutions to a tight deadline regardless of complexity.
- Strong interpersonal skills with the ability to work in a team environment, with people at all levels across all functions including ability to engage with senior management.
- Outstanding team player in supporting all other workstreams or initiatives managed by the Operations Change team; organized in taking comprehensive project management approach to all book of work.
- Excellent communicator who can message complex information into a simple pitch, in both physical and virtual meetings.
- We're a global company whose primary business language is English and so fluency in English is required.
- Minimum of Bachelor's degree or equivalent
Preferred Qualifications, Capabilities, And Skills
- Strong proficiency with Jira & Confluence is a plus.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Skills Required
Confluence, Jira, Project Management
