Cluster Head - Growth & Operations (Kerala)

Company Description

Aldun, a subsidiary of Care.fi, is redefining healthcare by simplifying hospital checkouts and making discharges seamless for patients and hospitals. As a funded, fast growing health-tech company, we offer a unique opportunity to join a high impact team and work directly with the leadership in scaling operations and partnerships across India.

Role Overview

The Cluster Head will own end-to-end business delivery across 10–15 Key Hospitals in a cluster, leading a team of 30-40 sales associates. This role blends Business Growth, P&L ownership, Stakeholder Management, and Operational Execution. You will drive patient onboarding and penetration, strengthen relationships with senior hospital leaders (COOs, billing and insurance heads), and build a performance-driven culture within your team.

Key Responsibilities

1. Business & Growth Ownership

• Full ownership of P&L, growth targets, contribution margin, and penetration for the cluster.
• Drive business growth by leading and motivating sales associates.
• Use data-driven insights to identify growth opportunities and scale business outcomes.

2. Stakeholder Management

• Build and manage relationships with senior hospital stakeholders (COOs, Heads of Insurance/Billing/Operations).
• Position Aldun as a strategic partner, ensuring client satisfaction and long-term retention.
• Lead conversations around business expansion and cross-hospital partnerships.

3. Execution & Operations

• Ensure smooth delivery of services across all hospitals in the cluster.
• Oversee billing, disbursals, and process compliance, while improving turnaround times (TAT).
• Balance on ground execution with strategic initiatives to ensure scalability.

4. Team Leadership & Development

• Lead, coach, and grow a team of 30-40 sales associates across hospitals.
• Create a performance driven culture through structured reviews, incentives, and recognition.
• Proactively manage hiring, training, and retention to build a strong talent pipeline.

KPIs for Success

• Cluster level P&L and revenue growth
• Patient onboarding penetration and discharge volumes
• Client satisfaction and hospital NPS
• Team performance and retention
• Contribution margin and efficiency metrics

Ideal Candidate Profile

• 5-8 years of experience in Business Growth, P&L management, category management, customer success, or business operations.
• Proven ability to lead large distributed teams across multiple locations.
• Strong stakeholder management experience with senior leadership (CXO/COO level).
• Analytical mindset with the ability to use data for problem solving and growth decisions.
• Excellent communication, leadership, and cross-functional collaboration skills.
• Background in healthcare, e-commerce, FMCG, SaaS or consumer services preferred.

Skills Required
operational execution , Team Leadership, Stakeholder Management, business growth