About Us
Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.
With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.
Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA's.
The NOC Support Engineer will be responsible for monitoring, maintaining, and supporting network infrastructure, servers, and systems to ensure optimal performance and uptime. The role involves real-time issue detection, troubleshooting, and coordination with internal teams and vendors to resolve network-related incidents efficiently.
Requirements Key Responsibilities
- Monitor network systems, servers, and communication links using NOC tools and dashboards.
- Identify and respond to network alerts, faults, and performance issues promptly.
- Escalate incidents to the appropriate technical teams when necessary.
- Perform initial troubleshooting of hardware, software, and connectivity issues.
- Maintain accurate incident logs and documentation of actions taken.
- Support change management and maintenance activities as scheduled.
- Coordinate with vendors, ISPs, and internal IT teams for issue resolution.
- Ensure adherence to SLAs and provide timely status updates on incidents.
- Generate daily/weekly reports on network health and system performance.
Required Skills And Qualifications
- Bachelor's degree or diploma in Computer Science, IT, Electronics, or a related field.
- Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN, etc.).
- Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, Zabbix).
- Strong analytical, problem-solving, and communication skills.
- Willingness to work in 24x7 rotational shifts.
- Certifications like CCNA, CompTIA Network+, or similar are an added advantage.
Preferred Skills
- Experience with firewall management and network security basics.
- Knowledge of Linux/Windows server environments.
- Ability to work under pressure and handle multiple incidents simultaneously.
Benefits
- Health insurance coverage for Self, Spouse, and Kids.
- Long-term benefit savings plan with employer matching contributions
- Opportunities for professional development and advancement within the organization
Skills Required
Lan, Tcp, Firewall Management, Solarwinds, Zabbix, Networking Concepts, Prtg, Vpn, Network Monitoring Tools, Dns, Ip, Nagios, Wan, Linux, Dhcp, Network Security
