1. Sales:
- Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials
-Responsible for achieving target by driving conversion
-Responsible for Upselling
-Should maintain record of every interaction with new user
-Should enter all details of customers, walks ins on internal tools
2. Operations:
-Managing center experience and incremental enhancements
-Timely Opening and Closing of the center
-Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for
both stocking and re-ordering (first-aid, stationary, water, towels etc.)
-Managing classes and workouts
-Ensuring punctuality of trainers and classes
-Handle issues with respect to attendance, equipment and space availability
-Customer interactions and troubleshooting
-Interact with walk-ins and prospective clients
-Improving member attendance through meet and greet, familiarity building and creating a
welcoming atmosphere
-Take feedback from members and partners about classes and document the same
-Handle issues that may lead to consumer experience during or pre/post class
-Center facility audits and inputs
-Ensure that we do daily audits of the center and facility including all supplies and essentials
-After 12 Months of consistent performance, Consultant shall be eligible for a conversion to Full-Time employment.
Associate Center Manager • Chennai, India
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