Talent.com
eclerx services limited, mumbai, maharashtra
Realtime Analyst-senior analysteclerx services limited, mumbai, maharashtra • Navi Mumbai, Mumbai, India
Realtime Analyst-senior analyst

Realtime Analyst-senior analyst

eclerx services limited, mumbai, maharashtra • Navi Mumbai, Mumbai, India
30+ days ago
Job description

The Real Time Senior Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

Main Responsibilities:

  • Manage the callChat volume, daily attendance and program break schedules
  • Assist with creation if metrics and targets for services
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Generate ideas for process and service improvement planning
  • Produce daily, biweekly and monthly internal reports
  • Assist with projects and other duties as requested or assigned

Skills and Qualifications:

  • Must have Microsoft Excel skills
  • Ability to create reports in Excel and forecast results
  • Attention to detail and high level of accuracy
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Previous call center experience required
  • Previous RTA /Work Force Management experience required

-Interested candidate can share their resume to [HIDDEN TEXT]


Skills Required
Microsoft Excel
Create a job alert for this search

Realtime Analyst-senior analyst • Navi Mumbai, Mumbai, India

Similar jobs

Transaction Monitoring Analyst

IDFC FIRST BankMumbai, Maharashtra, India

Steps Click on the above link and complete your candidature on the website.Assessment will be auto triggered - Request you to complete the test.Do's and Dont During the assessment - - No Alt tabs ... Show more

 • Promoted

Cerner Support Analyst

LuxoftMumbai, Maharashtra, India

Project Description: Support clients in the operation, maintenance, and optimization of Oracle Cerner EHR environments.This role is designed for early-career professionals who are eager to grow the... Show more

 • Promoted

Onsite | Fraud & Platform Abuse Investigation Analyst — $30–$50/hour

24-MAGMumbai, Maharashtra, India
Quick Apply

We are sharing a specialised full-time consulting opportunity for experienced fraud and risk professionals with strong backgrounds in investigation, data analysis, anomaly detection, and trust and ... Show more

Language Model Analyst - Fully Remote | Upto $20/hr Part-time

MercorMumbai, Maharashtra, India
Remote
Quick Apply

Headquartered in San Francisco, our investors include.Generalist - English & Tamil.Conduct fact-checking using trusted public sources and external.Generate high-quality human evaluation data by... Show more

Investigation Operations Support Analyst

CorsearchMumbai, Maharashtra, India

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard thei... Show more

Structured Trade Review- Senior Risk Analyst

Riverforest Connections Private LimitedMumbai, MH, Maharashtra, India

Times New Roman,Times,serif;"><strong>Job Description : </strong></span></span></p> <p><span style="font-size:12px;"><span style=... Show more