Technical Support Specialist

• We are looking for a skilled associate with good knowledge of SQL and Linux.
• The associate will be responsible for diagnosing and resolving customer reported issues ensuring minimal downtime and a high level of customer satisfaction.
• Analyze logs and databases using SQL to investigate and solve problems to ensure seamless performance across workflows.
• Use Linux command line tools to monitor system health and access logs.
• Collaborate with internal and external teams to escalate and resolve complex issues.
• Document solutions and create knowledge base articles for future reference.
• Complete Issue resolution within delivery timelines.
• Coordinates and documents Root Cause Analysis (RCA) or Reason for Outage (RFO) on outages/chronic outages.

Roles and Responsibilities: -

• Bachelor's degree in computer science, Information Technology, Telecommunications, MCA, BCA or a related field.
• Excellent knowledge of SQL, UNIX – ability to write queries, analyze data, and perform data extraction.
• Strong knowledge of Linux/Unix environments – file systems, processes, permissions, log analysis.
• Good troubleshooting skills and ability to think critically under pressure.
• Ability to work in a fast-paced, 24/7 support environment (on-call rotation may be required).
• Ability to discuss problems at a technical level with Developers and Designers.
• Good Communication skills.
• Excellent customer service skills.
• Ready to work in rotational shifts.
• Ready to work from office.

Salary: 2.6 LPA

Skills Required
Log Analysis, Sql, Data Extraction, Linux, Unix